Director of AI-Powered GTM Operations

Zendesk, Inc.

Transform Zendesk’s GTM model as the Director of AI-Powered Operations. Redesign workflows with AI and automation while improving operational effectiveness across the customer lifecycle. In this strategic leadership role, you will lead sales operations and reshape processes through advanced technologies. With a focus on AI and automation in a high-growth environment, you'll build intelligent workflows and cross-functional initiatives. Your insights will drive operational excellence and ensure measurable business outcomes. Key Responsibilities:

Design and maintain AI agents for enhanced GTM experiences
Lead GTM operational transformations with a focus on automation
Own the GTM systems roadmap aligning with business needs
Establish governance for data and operational workflows
Enable efficient deal operations with automation integration

Requirements:

7+ years in GTM Operations or Revenue Operations
Proven leadership in cross-functional transformation
Strong problem-solving and systems-thinking skills
Experience with AI-driven GTM workflows
Background with modern automation and AI tools

Drive measurable business impact through innovative solutions in a dynamic environment at Zendesk. #J-18808-Ljbffr

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Vacancy posted 1 day ago

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