Senior Sales Enablement Practitioner

Job Responsibility:

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes.

Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500™ and unveiling a new brand video. We are also proud to be recognized as a Great Place to Work-CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness.

To learn more about Zenoti visit:

This is an opportunity for an enthusiastic and knowledgeable Sales Enablement professional to join an influential team in a fast-growing SAAS business, supporting and collaborating with the Sales Enablement Program Lead, Sales Operations, Global Sales Leadership, and their respective teams.

As a Sales Enablement Practitioner your work as an individual contributor will have an influence on the sales teams (business development, sales reps, sales engineers) ability to prospect and sell in a consistent and efficient manner, ensuring that new and existing processes, the sales tech stack and trainings are adopted and adhered to and that training needs are identified and trained.

Additionally, you should have the preparedness to work in a high-paced, agile environment, with expert attention to detail and have a burning desire to learn continuously. You possess a passion for processes and development models for analyzing, designing, developing, delivering, and measuring learning programs, you have experience with training users on the use and adoption of the Sales Tech Stack and you are comfortable learning new technologies to assist driving the sales team forward.

Working Hours:

6am/7am PST - 3pm/4pm PST

7am/8am EST - 4pm/5pm EST

Qualifications & Experience

Education & Experience

• Bachelor's degree (Sales, Marketing, Teaching)
• At least 2-3 years' experience in Sales Enablement, Sales, and a demonstrated knowledge of best practices, methodologies, technologies in the field and good experience in writing and maintaining SOP/Process documentation.
• At least 1 year Team Training/Coaching experience with strong capabilities in designing, implementing and executing training programs.
• A deep understanding of using and training others on the sales tech stack is required (Salesforce, HighSpot, Outreach, GONG, LMS).
• Beneficial: project management experience.

Influencing & Communication

• Exceptional communicator, listener, and writer.
• Ability to adapt communication style to different cultures and personality types.

Work Ethic

• Ability to work as part of a dynamic team while demonstrating flexibility, initiative, and a focus on delivering results.
• A strong sense of accountability, ownership, and a proactive attitude
• Ability to manage a large workload, prioritize accordingly to impact and value and deliver on time.
• Attention to detail, process-driven and a strategic thinker.
• Willingness to work extended hours during periods of high demand.

What will I be doing?

Process Optimization + Documentation:

• Develop, maintain and update sales process documentation.
• Develop and implement streamlined processes to enhance the overall sales workflow.
• Create training content and tests to ensure the team processes are embedded.
• Evaluate results of initiatives to improve future iterations and report on these.
• Work closely with sales operations to ensure tool flows support SOPs.

Training and Development on Sales Tools + Tech Stack:

• Have a deep understanding of the sales process, tech stack and sales resources to incorporate them into your assessment, coaching and training initiatives.
• Conduct training for the sales team to ensure a thorough understanding and report out on these.
• Collaborate/ assist in developing training materials, resources, and documentation to facilitate adult learning.
• Leverage LMS platform to develop quizzes, tests, monitor completion and update report outs on performance.

Call Listening and Analysis:

• Regularly listen to sales team calls to understand and ensure call scripts and SOP demo flows are being adhered to and provide constructive feedback to the team and leadership.
• Score and maintain reports on call listening.
• Identify trends and patterns in customer interactions to improve sales strategies.

Sales Enablement Content Creation and Maintenance

• Work directly with the Sales Enablement Manager in updating and maintaining Sales Pitch Decks, Proposals and Templates for the Sales Team.
• Publish and communicate updates in a timeous manner.
• Update and maintain Sales Enablement content in Highspot.
• Update and create GONG call trackers aligned with an ever-evolving focus.

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.