Customer Care Representative, Wholesale Customer Centre - Victoria

Customer Service Representative, Wholesale Customer Centre, Victoria / Auxiliary / Victoria
G3 hourly rate; $29.9434 hourly

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The BC Liquor Distribution Branch (LDB) is one of two branches of government that provide oversight for the beverage alcohol and non-medical cannabis industries in the province. The LDB is responsible for the wholesale distribution of liquor and cannabis and operates the retails brands BCLIQUOR and BC Cannabis Stores.

The LDB is committed to government's goals of making life better for people in B.C., improving services, and ensuring a sustainable province for future generations. The revenue generated by the LDB helps fund essential public services like health care, education, and community programming. Learn more on the LDB careers page.

The Customer Care Representative plays a key role in supporting the Team Lead in the execution and development of wholesale liquor processes and the LDB relationships with both private and public liquor businesses, the wholesale liquor customers. This individual will collaborate with wholesale liquor customers to collect and analyze feedback, to then identify and execute the appropriate actions to support their business needs.

They will support process improvement initiatives that improve the wholesale liquor customer experience. The Customer Care Representative will work closely with a variety of LDB teams listed in the position links to coordinate wholesale liquor customer concern resolution.

The Customer Care Representative is responsible for gathering wholesale liquor customer data, reviewing, and revising information and performing analysis related to the current state of the wholesale liquor customer relationship with the LDB. The Customer Care Representative provides ongoing improvement recommendations to enhance the wholesale liquor customer's experience and develop plans for future customer needs. The Customer Care Representative is responsible for wholesale liquor customers' onboarding and registration, product knowledge, order management, payment management and reverse logistics management.

Applicants must meet the requirements as described below to be considered:

• A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process.
• Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Required: Must be minimum 19 years of age.

Education and Experience:

• Degree or diploma in business administration or related field and two (2) years recent, related experience* providing customer service to external customers.

OR

• Completion of secondary (high) school education and three (3) years recent, related experience* providing customer service to external customers.

* Recent, related experience must have occurred in the last five (5) years and include:

• Experience in creating and editing customer communications.

Preference may be given to those candidates with the following:

• Experience with complex Order Management Systems.
• Experience in the liquor industry.
• Experience in a call centre environment.

A criminal record check is required