CEC Service Consultant - Thornhill Toyota

CEC Service Consultant

Thornhill Toyota l Weins Auto Group

Weins Auto Group is looking for a highly motivated and detail-orientated CEC (Customer Experience Centre) Service Consultant to support our Service Team at Thornhill Toyota, a division of Weins. This position will be working onsite.

In this customer-focused role, you will handle incoming customer appointment inquiries with professionalism and efficiency. You will also be required to make outbound calls/emails/text messages to make and confirm customer appointments. If you take pride in offering exceptional customer service, and you are interested in working in a fun, positive and fast-paced environment, this could be the next position for you.

We value our employees and believe in our staff, work-life balance and career progression from within. We are an employee-centric workplace with a focus on the whole person.

Join us; we are transforming the auto industry. See how Weins Auto Group is a great place to work, to learn and grow your career:

• We offer a competitive compensation plan and a top-notch benefits plan
• We are with you and value your loyalty by investing in your future with generous group RRSP options and matching program
• We know everyone needs a long weekend from time to time. We try our best to make that happen for our retail associates.
• We are lifelong learners and want to support our associates who endeavour to continue their education through our Educational Reimbursement Program
• We have a generous Vehicle Purchase Program along with a Parts & Service Discount
• We invest in your career with development and training opportunities.
• We know employees need support from time-to-time. Our Employee Assistance Program is accessible to all associates.
• We want more associates just like you and we offer an Employee Referral Program to thank our associates for a great referral
• We celebrate personal and professional milestones and team events
• We want to promote healthy lifestyle, and offer generous fitness discounts & more

Responsibilities

• Handle all incoming customer appointment inquiries quickly and accurately (telephone and by email)
• Electronically schedule service appointments for the Assistant Service Managers, distributing work evenly unless otherwise directed by management
• Generate appointment list on a daily basis. Follow up on no-show appointments
• Respond to customer concerns and requests that have been received through the Dealer Voice System
• Perform any other administrative tasks as directed by management

Qualifications

• Customer Service experience considered an asset
• Exceptional communication skills

Compensation: Hourly plus potential bonuses ($44,000 - $50,000)

Employment Type: Permanent Full-Time

Don’t have this exact experience but feel like you have what it takes?

Tell us your story. We also consider potential when hiring employees. Let us know in your cover letter what makes you the perfect candidate for this role.

Weins Auto Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

As part of our recruitment and training process, WEINS Canada (O/A WEINS Auto Group) and all our divisions, use artificial intelligence (AI)-powered tools to assist in evaluating candidates for roles. These tools may be used to:

• Assess skills and competencies through simulated training environments.
• Analyze responses to training modules or testing scenarios.
• Generate performance insights to support hiring decisions.

The AI systems used are designed to support fair and consistent evaluation. We are committed to ensuring that these tools do not result in discrimination or bias based on race, gender, disability, or other protected grounds under the Ontario Human Rights Code. If you have questions or concerns about the use of AI in our hiring or training process, or if you require accommodations, please direct your inquiry to our Talent Acquisition Team at View email address on weinscanada.talentnest.com.

Successful candidates will be subject to background checks not limited to criminal, credit, educational and or employment verification.

Accommodation will be provided in accordance with AODA. If you require accommodations during the recruitment process, please indicate this in advance.

This is an existing vacancy.