Employment Services Administrator

Job Responsibility:

Angus Knight Group Canada proudly focuses on innovative solutions to help people find jobs. AKG Canada operates five catchments of WorkBC. This is a Provincial government program that provides services to support members of the public in finding a job and keeping it. We provide access to job search resources, employment planning, skills assessment, training, work experience placement and more. For more information about WorkBC, please visit

This is a wonderful, inclusive, team-based work environment, with an opportunity to collaborate with a talented team of people who are dedicated to helping and making a difference in people's lives.

What we offer:

• Competitive Salary, and career growth opportunities with a growing company.
• Comprehensive employer - paid Benefits Package, including 5% RRSP match, extended health, prescription drug coverage up to 100%, dental at 80%, paramedical up to $2000 annually, generous vision care, and more!
• 4 weeks' vacation to start.
• 6 Personal days in addition to 6 Sick per year, a paid volunteer day, bereavement, and paid professional development opportunities.

Position Overview

Are you an organized and client-focused professional with a passion for supporting individuals in their employment journey? As the Employment Services Administrator , you will be the first point of contact at the WorkBC Centre, providing administrative, financial, and reception support to ensure the smooth daily operations of the office. Your role is integral in fostering a welcoming and efficient environment for WorkBC Program participants.

Responsibilities

Reception:

• Greet clients and visitors in a courteous, professional manner and outline available services.
• Manage a multi-line phone system, responding to inquiries via phone, email, and in-person.
• Assist clients with registrations, including obtaining BCeID and accessing the Client Portal.
• Screen clients for service eligibility and make appropriate referrals.
• Schedule in-person appointments and workshops based on client needs.
• Issue and activate Access Cards for computer use.
• Maintain a secure and professional front-end environment, ensuring safety procedures are followed.

Financial Administration:

• Process financial support requests and reconcile client financial transactions.
• Track and balance petty cash accurately.
• Process FSPS invoices (e.g., STOC, job start) in a timely manner.
• Ensure financial reconciliations are completed according to established procedures.

Education & Experience

• Post-secondary diploma or certificate in administration or a related field preferred.
• Minimum of 3 years administrative experience, ideally in employment services or a high-client-activity environment.
• Multilingual proficiency (English plus French or another language) is an asset.
• Strong communication skills, both verbal and written.
• Experience working with individuals facing complex barriers to employment.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and database systems.
• Bookkeeping or basic accounting experience is desirable.
• Ability to build strong relationships with diverse clients, team members, and community partners.

Job Type: Full-time

Pay: $44,600.00 per year

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Paid time off
• RRSP match

Schedule:

• Monday to Friday

Work Location: In person