Technical Product Manager II

Req Id: 433021

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day. 

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell’s Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell. 

As part of our team, you will be at the heart of our customer experiences.
Summary

As a Technical Product Manager II of an AI team within Technology Services, you are a key driver of AI-powered solutions that respond to the company’s challenges in multiple business units, from anti-fraud initiatives to retail operations. Working closely with operational stakeholders, you will identify, prioritize, and size opportunities, select the appropriate technical approach (such traditional machine learning, agentic AI, business rules, or a combination thereof), engage the relevant teams, define timelines, and ensure products are launched on time, at a high quality, and with appropriate governance. You will forge strong working relationships with stakeholders and supporting delivery teams alike, showcase products at a regular cadence to executives, and you will plan and execute on the long-term vision for your products.

Key Responsibilities

Product ownership: be capable of planning and launching new AI products, and expanding product reach thereafter. Be also capable of determining when products should be sunset. Build roadmaps 

Communication and relationship management: maintain strong communication with stakeholders and supporting delivery teams, ensuring you are informed of evolving market conditions and new business needs. Ensure stakeholders are up to date on the progress of model or app development and delivery teams are engaged to support on-time delivery. Evaluate and implement stakeholder feedback in pilots and post-product launch as appropriate 

Critical Qualifications

2 or more years of work experience as a product manager in AI, technology, or other relevant fields, with a track record of product solutioning and delivery

Demonstrated ability to communicate technical concepts to non-technical audiences, including to executive leadership 

Proactivity in understanding the evolving business climate, new challenges and opportunities to leverage AI within Bell, and communicating with stakeholders and supporting delivery teams on project/product evolution 

Organized and able to disambiguate business needs 

Experience working in Agile environments with data scientists, software developers, or adjacent professionals 

Preferred Qualifications

Experience with A/B testing, data analysis, and dashboarding 

Experience working with machine learning/AI or Large-Language Models in a product or developer capacity 

Familiarity with Google Cloud Platform (GCP) 

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec. 

Additional Information:

Position Type: Management

Job Status: Regular Term - Full Time

Job Location: Canada : Ontario : Toronto || Canada : Alberta : Calgary || Canada : British Columbia : Vancouver || Canada : New Brunswick : Moncton || Canada : Newfoundland : St. John's || Canada : Ontario : Mississauga || Canada : Quebec : Montreal 

Work Arrangement: Hybrid

Application Deadline: 10/21/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners. 

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or to make arrangements.If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Toronto

Bell, one of Canada's Top 100 Employers.