Optical Assistant

Job Description

Job Description

Salary : $20 to $28 per hour D.O.E.

As an Optical/Optometric Assistant at CLEAR eye doctors, you are the backbone of our clinical operations, bridging the gap between advanced technology and compassionate patient care. We are seeking a dedicated professional to join our high-tech clinic where you will utilize state-of-the-art diagnostic tools to make a tangible difference in patients' lives. This role is designed for someone looking to advance their career in a supportive environment that prioritizes professional growth and clinical excellence.

What's in it for YOU to work with our team:

• Engage with friendly patients daily in a fast-paced, energetic, and fun environment.
• Learn directly from highly trained professionals who actively mentor your career growth.
• Advance your skills into larger, higher-responsibility roles within our practice.
• Master all aspects of clinic operations through our comprehensive, cross-training program.
• Thrive both as an independent worker and as a vital collaborator alongside our doctor and team.
• Utilize the latest cutting-edge technology and advanced diagnostic equipment.
• Gain hands-on experience with state-of-the-art testing, including OCT, visual fields, and digital imaging.
• Specialize in high-demand clinical areas, including dry eye treatments.
• Develop deep expertise in precision optical dispensing and high-end frame styling.
• Work with peace of mind in a meticulously maintained, safe, and hygienic clinic environment.

Goals & Objectives of the Position:

• Perform critical patient triage for ocular emergencies and inquiries
• Administer advanced diagnostic testing, including OCT, retinal imaging, and visual fields
• Assist with contact lens fittings and dry eye treatments
• Assist with the optical, including custom frame styling and precision lens measurements
• Educate patients on proper contact lens and eyewear care and maintenance
• Perform administrative tasks, such as scheduling appointments, managing patient records and referrals
• Handle billing and insurance claims
• Order contact lenses, glasses and supplies

Essential Abilities & Motivators:

• Outgoing and compassionate individual dedicated to supporting our doctor to deliver exceptional patient care
• Excellent interpersonal and strong communication skills
• Ability to interact and work well with patients of all ages
• Strong organizational skills and attention to detail
• Ability to handle confidential information with discretion
• Ability to problem solve and prioritize based on urgency
• High proficiency with EMR (electronic medical records) systems and digital clinical workflows is essential
• Strong clinical judgment with the ability to triage patient needs effectively
• Proven de-escalation and service recovery skills to ensure patient satisfaction
• Front desk or customer service experience in a medical office or optical setting is desirable
• Knowledge of basic medical terminology and eye anatomy is beneficial

Benefits:

• Extended health insurance options
• Holidays
• Opportunities for professional development and continuing education
• Competitive pay based on experience

Schedule

• Monday to Friday, part time hours

Education:

• College or University education (preferred)

Experience:

• Prefer 5 years experience in an an optometry clinic and/or optical
• Open to train the right motivated potential new team member especially with experience in hospitality or retail

We are committed to:
Providing the highest standard of eye care with personalized service and quality products in a friendly and caring atmosphere.
Improving quality of life and overall health through education, prevention, and early detection of eye disease and other underlying health concerns.
Inspiring confidence by utilizing state of the art technology and continually educating ourselves.
Maintaining a supportive environment that fosters cooperation among our professional team.
Establishing a lasting relationship with our patients, their families, and our community.

Company Description

We are committed to:\r\nProviding the highest standard of eye care with personalized service and quality products in a friendly and caring atmosphere.\r\nImproving quality of life and overall health through education, prevention, and early detection of eye disease and other underlying health concerns.\r\nInspiring confidence by utilizing state of the art technology and continually educating ourselves.\r\nMaintaining a supportive environment that fosters cooperation among our professional team.\r\nEstablishing a lasting relationship with our patients, their families, and our community.