User Support Technician
$35.5 - $49.07 per hourFull-time
Hy-Tek Computer Sales and Service Ltd.
Job details
- Location 4920 51 Ave Rocky Mountain House, ABT4T 1J6
- Work location On site
- Salary 35.50 to 49.07 hourly (To be negotiated) / 35 hours per week
- Terms of employment Term or contract Full time
- Morning, Day
- Starts as soon as possible
- Benefits: Health benefits, Other benefits
- vacancies 1 vacancy
- Source Job Bank #3590420
Overview
Languages
English
Education
- Bachelor's degree
Experience
5 years or more
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Computer hardware or software retailer/wholesaler
- Relocation costs not covered by employer
- Willing to relocate
- Help desk
- Internet Service Provider (ISP)
Responsibilities
Tasks- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
Credentials
Certificates, licences, memberships, and courses
- CompTIA Security+ Certification
- Microsoft certified solutions associate (MCSA)
- Network+ Certification
- A+ Certification
Experience and specialization
Computer and technology knowledge
- Android
- iOS
- MAC
- Linux
- Unix
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Internet
- Servers
- Desktop applications
- File management software
- Security software
- Multimedia software
- Word processing software
- Presentation software
- Mail server software
- Communication software
- Mac OS
- Quick Books
- MS Office
- MS Windows
- Spreadsheet
- Wireless networks
Additional information
Security and safety
- Basic security clearance
- Criminal record check
Transportation/travel information
- Own vehicle
- Vehicle supplied by employer
- Willing to travel
- Willing to travel cross-border
- Valid driver's licence
- Public transportation is not available
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Handling heavy loads
- Physically demanding
- Attention to detail
- Ability to distinguish between colours
- Sitting
- Combination of sitting, standing, walking
- Standing for extended periods
- Bending, crouching, kneeling
Own tools/equipment
- Computer
- Internet access
- Cellular phone
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Benefits
Health benefits
- Dental plan
- Health care plan
- Vision care benefits
Other benefits
- Free parking available
Who can apply for this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada
- other candidates, with or without a valid Canadian work permit
How to apply
Direct Apply
By Direct Apply
Additional ways to apply
By email
By fax
Online
In person
4920 51 AveRocky Mountain House, ABT4T 1J6Between 09:00 AM and 05:00 AM
What you must include in your application:
- Job reference number UST22221
- Answers to the following screening questions:
- Are you currently a student?
- Do you have experience working in this field?
- Do you have the required certifications listed in the job posting?
- Do you meet the language requirements listed in the job posting for the position (English or French)?
What might be required by the employer later in the hiring process:
- Copy of portfolio or relevant work examples
- Highest level of education and name of institution where it was completed
- Copy of latest school transcript
- Proof of the requested certifications
Vacancy posted 4 days ago
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