Advisor, Public Engagement

Organization EUI, Communications & Public Engagement
JobID 16892
Location Edmonton, Alberta, Canada
Position Title Advisor, Public Engagement
Weekly Hours of Work 40
Business Unit Corporate Services
About us Department Description Clean water and reliable energy are at the heart of what we do. We proudly keep the lights on and the water flowing in over 100 communities across North America. With a rich 130-year history, EPCOR has ambitions to be one of North America's premier providers of essential services, and we have the top employer and sustainability awards to prove it.
Highlights of the jobWe are hiring a full-time permanent Advisor, Public Engagement position working out of Edmonton, AB .
We're looking for a skilled engagement professional to join us as a Public Engagement Advisor. In this role, you'll bring experience developing and executing engagement plans that deliver exceptional customer experiences. You are a collaborative problem solver who identifies potential issues and helps move solutions forward, works effectively across teams, and adapts your approach to connect with diverse audiences and stakeholders.
As the Advisor, Public Engagement, you will support engagement and communications activities on EPCOR projects. This includes contributing to and executing public engagement plans, working directly with key audience members, managing issues, developing clear and accessible project materials from technical information, and identifying emerging public and community concerns.
What you’d be responsible for
Developing plans and managing day-to-day activities related to assigned engagement projects, including working with internal clients to identify solutions that meet business needs and support EPCOR's brand and reputation.
Developing and updating materials in support of stakeholder engagement projects, including writing, photography, video, social media, and other communication channels and formats.
Supporting the development and execution of stakeholder engagement plans, programs, and materials, and executing tactics such as notifications, door-to-door consultations, open houses, community events, meetings, website updates, signage, phone calls, and email correspondence.
Supporting and executing key communications and engagement initiatives, events, and other projects as assigned by the Manager, Public Engagement .
Managing incoming stakeholder phone calls and emails from consultation contact channels, including tracking external communications within the stakeholder management system.
Generating reports on project metrics and maintaining stakeholder databases to ensure accuracy, completeness, and ongoing usability.
Serving as an on-call, after-hours media spokesperson on a rotating basis with other communicators.
What's required to be successful
A diploma in Public Relations, Communications, Social Sciences or a related field from a recognized post-secondary institution is required.
A degree in Public Relations, Communications, Social Sciences or a related field is considered an asset.
4 + years of directly related experience in public engagement, communications, and/or public relations is required.
Candidates who do not meet this requirement may be considered at a developmental level with at least 2+ years of related experience.
Ability to manage multi-faceted, complex projects with excellent planning and organizational skills is essential.
Strong time management skills, with the ability to coordinate multiple projects, manage competing deadlines, and adapt to changing business needs.
Advanced ability to develop, write and edit communications materials targeted at different audiences and using varied channels, with strong attention to detail.
Demonstrated ability to develop and deliver professional presentations .
Experience using digital channels and engagement/social media platforms, and knowledge of related concepts, techniques, and trends.
Strong research and report writing skills .
Demonstrated collaborative approach, including ability to build relationships and work with employees at all levels of the organization.
Experience with Microsoft Office and Microsoft SharePoint.
Experience with Adobe InDesign is considered an asset .
Hands-on experience with data management in stakeholder tracking systems is considered an asset
Experience coordinating events and volunteers is considered an asset.
Experience related to utilities, water, electricity or the energy sector would be considered an asset.
Certificate or knowledge of IAP2 Public Engagement is considered an asset.
As the successful candidate, you are a skilled communicator who can translate technical information into clear, accessible messaging. You have experience building relationships with stakeholders through one‑on‑one customer interactions and can confidently de‑escalate concerns while maintaining a positive customer experience. You are organized, adaptable, and able to manage multiple projects and competing deadlines. Above all, you are a collaborative team player who works effectively with others to achieve shared goals.
Other important facts about this jobJurisdiction: CSU52
Class: T2
Hours of work: 80 hours biweekly
Wage: Starting at $ 49.93 per hour
Final Wage and Step will be determined at the time of selection and based on a combination of factors as outlined in the Collective Agreement.
A requirement of working for EPCOR is that you are at least 18 years of age, successfully attained a high school diploma (GED, or equivalent level of secondary education) and legally entitled to work in Canada. (A copy of a valid work permit may be required.)
If you are considered for the position, clearance is required on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks. Some EPCOR positions require an enhanced level of background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.
A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion.
To meet the physical demands required of some positions, candidates must be in good physical condition and willing to work in all weather conditions. Clearance on pre-placement medical and drug and alcohol testing may be required.
P rior infractions for unsafe driving behaviours will be evaluated and considered for non-selection regardless of current demerits on file .
If you are required to provide your own personal reliable vehicle : Successful applicants must provide their own vehicles with appropriate insurance in accordance with EPCOR's Employee Mileage Reimbursement Policy. You will be reimbursed in accordance with EPCOR's Employee Mileage Reimbursement Policy.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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