Technical Director Is Business Enablement, Client Experience

Job Description
You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement. The work location for this role is 483 Bay Street in Toronto until approximately late 2026, when the work location will change to the new Mississauga office at 3 Robert Speck Parkway. Current work authorization for Canada is required for all openings.
As the
Technical Director
for the Client Experience business, you will manage all aspects of technical delivery and relationship management, acting as the primary technology lead for the portfolio and the Information Services (IS) technical subject matter expert and owner, and single point of contact between IS and business leadership. You will align technology strategy and delivery with business objectives, provide trusted technical guidance, and foster strong partnerships across business and technology teams. You will also collaborate with other Technical Directors and technology leaders to ensure seamless delivery of technology solutions that extend beyond your direct span of control.
Key responsibilities include:
Excellent understanding of the industry and maintaining strong relationships with industry partners and technology vendors, advocating for on‑going improvement.
Participating in IS division strategic planning and implementation of new technologies and modern solutions, working closely with Information Systems Directors & Managers and Business Partners.
Collaborating with ICT departments (Information Security, Architecture, Infrastructure, Project Governance, Business Analysts, Quality Engineering, etc.) to define and deliver optimal solutions.
Educating internal stakeholders on evolving technologies, measured by presentations and approved implementations.
Ensuring availability of applications, incident ticket resolution, development quality controls, and meeting KPIs defined in the Director’s scorecard.
Working with the Vice President of Artificial Intelligence to proactively identify, shape and enable responsible AI capabilities, ensuring alignment with standards and regulations.
Providing consultative leadership by developing understanding of divisions within the portfolio and enabling effective collaboration across IS teams.
What we’re looking for:
Completed University Degree or equivalent work experience.
7+ years of technical architecture and delivery experience.
Minimum 5 years of IT or Operations management experience in the Financial Industry.
Experience in Financial Services/Mutual Fund/Asset Management Industry with relevant technology stacks.
Demonstrated experience supporting and partnering with business leaders across complex financial services portfolios, translating business objectives into technology strategies and solutions.
Proven track record of enhancing, innovating and delivering technology solutions.
The expertise you bring:
Excellent verbal, written and presentation skills.
Strong management, interpersonal and diplomatic skills to communicate with senior management.
Excellent financial industry knowledge, especially for Transfer Agency services.
Proven knowledge of development methodology and practical experience in the development life cycle.
Demonstrated team leadership skills.
Strategic planning skills and ability to influence others.
Strong influencing and conflict resolution skills.
Benefits:
Flexible working arrangements – 100% remote, hybrid, and in‑office options.
Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you.
Comprehensive health benefits that start on your first day, with 100% employer‑paid premiums, including up to $6,000 annually for mental health services and therapy.
Parental leave top‑up to 100% of your salary for a period of 25 weeks.
Up to $650 for home office equipment.
Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice.
Diversity and inclusion programs and active network of Employee Resource Groups.
Extensive professional development opportunities, including access to over 11,000 training courses, tuition reimbursement, and monetary rewards for completing a required designation.
Equal Opportunity Employer
Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally‑protected ground.
Accommodation during the application process
Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at View email address on ca.hrm.tc.
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