Parts & Aftermarket Counter Sales

Who We Are

O'Dell HVAC Group is a well-established HVAC equipment representative, partnering with engineers, building owners, and contractors throughout Canada. Our success is fueled by our people-first culture, where teamwork, innovation, and professional growth are at the core of everything we do.

Why Work for O'Dell HVAC Group?

At O’Dell HVAC Group, we are committed to a people-first workplace. We offer:

• Competitive Salary & Profit Sharing – We recognize and reward contributions to our success.  

• Comprehensive Benefits, Health Spending Account, & RRSP Plan – We invest in your well-being and future.  

• Professional Development – We support continuous learning and career growth for all roles.  

• Company-Wide Holiday Shutdown – Enjoy paid time off during the holiday season.  

• Summer Fridays! – Wrap up early on summer afternoons!
  

Compensation: $60,000-$72,000 annually

We are seeking an Parts & Aftermarket Counter Sales Representative to join our Parts & Aftermarket Sales team. Reporting to the Aftermarket Sales Manager, you will support daily operations by managing counter sales activities, responding to walk-in, phone, and email inquiries, and ensuring accurate order processing and timely fulfillment. This position will play a key role in the ownership and strategy for our Waterloo counter sales. 

What You'll Be Doing  

• Serve as the main point of contact for all aftermarket counter sales inquiries, providing prompt, professional, and knowledgeable customer support.


• Assess customer needs and provide accurate product recommendations, substitutions, and technical guidance using HVAC aftermarket knowledge.


• Prepare, process, and manage quotes and orders, ensuring pricing accuracy, availability, and timely fulfillment.


• Coordinate with Warehouse and Logistics teams to ensure orders are picked, staged, delivered, or ready for customer pickup as required.


• Manage multiple counter transactions simultaneously while maintaining organization, accuracy, and customer satisfaction.


• Identify upsell and cross-sell opportunities to support revenue growth and enhance the customer experience.


• Maintain accurate records of customer interactions, quotes, orders, and product requests within NetSuite.


• Monitor recurring counter requests, backorders, and product gaps, and communicate insights to the Aftermarket Sales Manager to support inventory planning and process improvements.


• Ensure all counter sales activities follow internal policies, pricing guidelines, and safety standards.


• Build strong customer relationships through reliable service, technical expertise, and consistent follow-through.


• Support training and knowledge sharing related to counter processes, products, and systems as needed.


• Other responsibilities as assigned.

What You Bring  

• High school diploma or equivalent .  

• A minimum of three to five (3–5) years of experience in HVAC, construction, or a related technical industry, including with parts and aftermarket sales.  

• Exceptional customer service skills, with prior experience in a sales/customer  service-based environment.  

• Proficiency in Microsoft Office Suite; experience with CRM/ERP systems preferred.  

• Effective organizational and problem-solving skills.  

• Strong communication skills with both internal and external project stakeholders.

Accessibility Commitment  

At O’Dell HVAC Group, we’re all about building a workplace where everyone can thrive. We’re committed to fostering an inclusive, accessible environment in line with the Accessibility for Ontarians with Disabilities Act (AODA).  

If you need accommodations during the hiring process or on the job, please contact us. We believe that accessibility isn’t just a requirement; it’s part of creating a great place to work for everyone. For any accommodation requests or questions, reach out to Human Resources. 

This job posting is for an existing vacancy.