CRM Analyst and Administrator

Job Responsibility:

Please see Special Instructions for more details.

This position will remain open until filled; however the first review of applications will begin on May 23, 2025

Posting Details

Position Information Position Title CRM Analyst and Administrator Position Summary The CRM Analyst and Administrator provides overall system administration and support for the Slate CRM. The primary objective is to maximize the efficiency of the CRM while maintaining data integrity and security. This position provides technical expertise, support and training to stakeholders (e.g. Admissions staff) aimed at improving the applicant experience. The position collaborates with the Office of the Registrar, Information Technology Services, and Marketing and Communications to make operational improvements in support of strategic enrolment management objectives. Position Responsibilities

• Build, test, and manage the functionality of Slate including, but not limited to, email/SMS communications, event management, application processing, queries and portal management.
• Provide technical expertise on functionality of Slate.
• Research and propose improvements or best practice for existing or new business processes.
• Plan and execute ongoing development and implementation of new functionality.
• Develop, modify and maintain complex queries, reports, and dashboards to support enrolment management.
• Lead integrations between Slate and other systems.
• Lead and maintain integrations of data with an external client to the Banner ERP from Slate and Slate to Banner.
• Collaborate with stakeholders to create and test new processes.
• Compile admission data to evaluate results from recruitment initiatives.
• Create and manage queries and reports to analyze key admission metrics and trends..
• Collaborate with other departments/stakeholders to identify data and reporting needs to inform decision making.
• Provide day-to-day direction to stakeholders.
• Lead Slate upgrades and address technical issues
• Manage and maintain the admissions application for each admission intake.
• Develop and deliver training sessions to stakeholders to ensure efficient and effective use of Slate.
• Assess requests and usage of Slate and collaborate with stakeholders to improve engagement with, and conversion of, applicants. ·
• Create and maintain policy and procedures for access to the CRM.
• Configure and customize the Slate environment to meet institutional needs including creation and management of user accounts, permissions, and roles.
• Monitor compliance with access to, and use of, data and information.
• Perform regular audits and data integrity checks for accurate and up-to-date information. Monitor system performance and troubleshoot issues as required.

Required Qualifications Four (4) year undergraduate degree, or three (3) year undergraduate degree plus one full additional year of university in a related program representing four years of study or equivalent in Computer Science, Business, or a related discipline. Over Five (5) Years experience.

• Experience with Slate, Banner Student Information System, and Cognos Reporting required.
• Experience with developing complex system queries.
• Experience providing technical support and training to staff in the use of integrated systems required.
• Experience working in post-secondary education specifically within an Office of the Registrar.
• Experience with admission processes required.
• Experience managing projects with system wide impacts.
• Experience with Office Co-Pilot including advanced Excel skills.
• Strong analytical and problem-solving abilities and application of creative solutions to issues presented
• Excellent oral, written, and technical skills.

Preferred Qualifications Project Management or Process Improvement certification/training. Salary or Hourly?Salary Salary $79,867 - $93,433 per year Benefits and Compensation Information Red Deer Polytechnic offers a comprehensive benefits package including extended health and dental care through Blue Cross, access to a health spending account, pension plan, Employee & Family Assistance Program, generous vacation allotments, credit tuition waivers and opportunities for professional development funding. Additional time off due to Institution closures between Christmas and New Year general holidays. Eligibility to access the above mentioned benefits is dependent upon the AUPE Collective Agreement and related RDP policies. About Red Deer Polytechnic Focused on advancing the economic and social priorities of Alberta, Red Deer Polytechnic (RDP) provides more than 80 industry-relevant programs within a breadth of credentials to approximately 6,300 credit and apprenticeship students and 3,400+ learners with Continuing Education programming. With modern teaching and learning spaces, and state-of-the-art research and innovation centres in advanced manufacturing and energy innovation, the Polytechnic provides applied research opportunities, leadership in the social, economic, and cultural development of Alberta, and myriad lifelong learning opportunities. Red Deer Polytechnic (RDP) is more than a post-secondary institution. It is a community of highly dedicated and skilled faculty, staff, learners, and partners who are making a positive impact on the world around us. Unbound by tradition, we are focused on producing the talent, solutions, and environments needed for Alberta's economy and society to thrive. Red Deer Polytechnic's main campus is located on Treaty 7, Treaty 6 and Métis ancestral lands. This is where we will strive to honour and transform our relationships with one another. Whatever brings you to Red Deer Polytechnic, we are glad you are here. And we look forward to having you as a valued member of our polytechnic community . Posting Detail Information Competition Number 2025-A-055 Employment Type Permanent Full-Time Number of Vacancies 1 Desired Start Date 07/02/2025 Position End Date (if term-certain) FTE 1.0 FTE Hours of Work 8:30 a.m. to 4:30 p.m., Monday to Friday, 35 hours per week Open Date 05/13/2025 Close Date 06/13/2025 Open Until Filled No Note to Applicant Red Deer Polytechnic fosters an inclusive learning and working environment where everyone can bring their full selves and share their unique talents. We are committed to being responsive to the evolving needs and expectations of our diverse community. To enrich the intellectual, economic, cultural, and social development of Central Alberta, we value the contributions of individuals with diverse perspectives and experiences. We encourage applications from Indigenous persons, Black and racialized persons, women, persons with disabilities, individuals of all sexual orientations, and persons of any gender identity or expression. Red Deer Polytechnic will provide job applicants with accommodations in accordance with the Alberta Human Rights Code. To request an accommodation, please contact Voir email sur ca.edajobs.com . All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Special Instructions to Applicants This position will remain open until filled; however the first review of applications will begin on May 23, 2025 Required Documents

• Cover Letter

• Resume

Optional Documents

• References Names and Contact Information