Customer Service Route Supervisor

Strengthen customer service operations through route supervision, complaint research, and employee support at Canadian Linen and Uniform Services Company. This role requires experienced management capability.The Route Manager and Customer Service Manager oversees drivers and assigned routes while maintaining employee and customer retention. Responsibilities include investigating service concerns, solving problems, improving productivity, and communicating actively. The role also supports route analysis, safety procedures, training, and management reporting.Key Responsibilities:
Provide employee supervision and problem solvingDirect research into customer complaint causesMaintain employee and customer retention through communicationAssist with route research, analysis, and implementationRide with drivers to detect service errorsRequirements:
Customer-focused and detail-oriented approachExcellent communication and interpersonal skillsExcellent time management and problem-solving skillsTwo-plus years of management experienceValid license, clean record, and required driver abstractUse customer service leadership, route analysis, and communication skills to improve service delivery across assigned Canadian Linen routes.
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