New Patient Scheduler

New Patient Scheduler (Full-Time)Pacific FertilityBurnaby, BCMonday to Friday | 8:00 AM – 4:30 PMBe the First Step in Someone’s JourneyAt Pacific Fertility, every call is more than just a conversation; it’s the beginning of a life-changing journey.As a New Patient Scheduler, you are the first point of connection for patients starting their fertility care. Your role is to create a welcoming, supportive, and seamless experience from the very first interaction.What You’ll Be DoingPatient Experience & CommunicationDeliver exceptional, compassionate service across calls, email, and patient platformsRespond to inquiries with empathy, clarity, and professionalismGuide patients through the first steps of their fertility journeyScheduling & CoordinationConvert inquiries into scheduled appointmentsBalance schedules across multiple physicians and locationsMonitor and manage patient intake and referral flowPatient Intake & AdministrationCollect and verify patient demographic and insurance informationSupport completion of registration and consent formsSend new patient packages, resources, and educational materialsPrepare preliminary requisitions (e.g., blood work)Tracking & ReportingMaintain accurate logs of patient inquiries and registrationsTrack referrals and support reporting metricsMonitor patient portal completion and documentationCollaborationWork closely with physicians, clinical teams, and leadershipCommunicate with physician liaisons and front desk teamsSupport a coordinated, patient-centred care experienceWhat You BringUp to 2 years of patient-facing or customer service experienceMedical Office Assistant (MOA) certification (asset)Experience in a medical clinic (preferred)Strong communication and organizational skillsAbility to multitask and manage high call volumesA genuine passion for helping peopleWhat Makes You Stand OutYou are empathetic, patient-focused, and solution-orientedYou thrive in a fast-paced, high-volume environmentYou are detail-oriented and highly organizedYou bring a calm and reassuring presence to every interactionWhat We OfferBecause we believe in supporting our team just as much as our patients:Compensation: $22 HourlyComprehensive benefits planFertility benefits4 weeks vacation10 Personal Care DaysEmployee Assistance Program (EAP)Wellness tools (meditation, sleep, focus)Team events and a supportive cultureModern, first-class work environmentOpportunities for personal and professional growthDID WE CATCH YOUR ATTENTION? If so, we’d love to hear from you – apply today!PS… Pacific Fertility is proud to be an equal opportunity employer. We celebrate the diversity of all employees and applicants and are strongly committed to creating an inclusive environment for everyone. If you need reasonable accommodation at any point in the application or interview process, please let us know.We also thank all the candidates who take the time and energy to apply. Given the volume of applications, it makes responding personally to each applicant difficult, but please know we are grateful for your interest. We look forward to connecting with you through this search or future ones.