Office Operations Manager

Location: Ottawa, ON, Hybrid

Language: Strong written and verbal English communication skills are required.

About the Opportunity

Join a growing construction services organization where you'll play a central role in keeping operations running smoothly from the first customer inquiry through project completion. As the Office Operations Manager, you'll connect customers, sales, operations, and finance by ensuring every job is organized, documented, and moving forward efficiently.

This is an opportunity to make a visible impact in a collaborative, people-first environment. You'll work closely with leadership and cross-functional teams to improve processes, support exceptional customer experiences, and help drive operational excellence as the business continues to grow.

What's In It for You

• Join a collaborative team where your ideas and process improvements are valued.
• Gain broad exposure across customer service, operations, finance, and project coordination.
• Work in an environment that encourages ownership, accountability, and continuous improvement.
• Be part of a growing organization where your role can evolve alongside the business.

Your Responsibilities

• You'll manage inbound customer inquiries, coordinate appointments, and ensure every opportunity has a clear next step.
• You'll oversee scheduling and job coordination using Monday.com, confirming jobs are fully prepared before dispatch.
• You'll maintain complete job documentation, track rebate applications, and ensure records remain accurate and accessible.
• You'll support billing by coordinating invoices, monitoring receivables, and documenting payment follow-up.
• You'll coordinate purchasing, inventory, fleet administration, and safety documentation while working closely with internal stakeholders.
• You'll identify process improvements, resolve day-to-day operational issues, and provide leadership with regular operational status updates.

Skills and Qualifications

• 3+ years of progressive office operations, project coordination, construction administration, or field service administration experience.
• Experience coordinating schedules, customer communications, and administrative workflows in a fast-paced environment.
• Strong working knowledge of Monday.com or similar project and workflow management platforms.
• Experience supporting billing, receivables, rebate administration, or accounts payable processes.
• Excellent organizational skills with exceptional attention to detail and the ability to manage multiple priorities.
• Strong communication and relationship-building skills with customers, field teams, and internal stakeholders.
• Proficiency with Microsoft Office and a continuous improvement mindset.

Note from the Hiring Manager

We're looking for someone who enjoys bringing structure to busy environments, follows through on the details, and takes pride in helping the entire team succeed. If you're someone who naturally keeps people informed and finds ways to make processes better, we'd love to meet you.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.