Maintenance Technician

Hotel Equities is seeking a full time maintenance technician at Courtyard by Marriott Nanaimo, located in Nanaimo BC

At Courtyard by Marriott Nanaimo, we create an experience guests can count on from the moment they arrive. As a Maintenance Technician, you play an important role in keeping our hotel operating at its best by ensuring guest rooms, public spaces, and mechanical systems are safe, functional, and well cared for. Through proactive preventative maintenance, quick problem solving, and pride in your work, you help deliver the comfort, reliability, and welcoming atmosphere our guests expect from the Marriott brand. Beyond repairs and routine upkeep, your work helps create smooth stays, positive impressions, and memorable guest experiences every day.

YOUR ROLE

At Courtyard, your role as a Maintenance Technician will be integral to maintaining the cleanliness, functionality, and safety of our hotel, ensuring that both guest and team member experiences are exceptional. You will respond to and handle guest requests in a courteous, efficient, and safe manner, addressing any issues promptly while ensuring a seamless guest experience. Your responsibilities will include performing preventive maintenance and necessary repairs across all hotel systems, kitchen, laundry, boiler, plumbing, pool, HVAC, electrical, and guest rooms.

CORE RESPONSIBILITIES

• Maintain Cleanliness and Functionality: Ensure all facilities and equipment meet the hotel’s high standards of cleanliness, functionality, and safety.
• Collaborate: Work with team members to ensure timely and effective resolution of maintenance issues, enhancing guest satisfaction.
• Uphold Health and Safety Standards: Handle maintenance tasks properly and adhere to safety protocols, ensuring a secure environment for guests and staff.
• Provide Friendly Service: Offer attentive and friendly service at all times, addressing guest concerns with a positive attitude.

RESPONSIBILITIES

• Routine Maintenance & Repairs: Perform light HVAC, plumbing, electrical, and mechanical repairs across guest rooms, public areas, event spaces, and hotel systems.
• Guest Service: Respond promptly and courteously to guest maintenance requests, ensuring efficient and friendly service.
• Inspections & Safety: Conduct regular inspections of hotel buildings, rooms, and public areas to identify and resolve maintenance issues or safety hazards.
• Preventive Maintenance: Perform preventive maintenance tasks on kitchen, laundry, boiler, plumbing, HVAC systems, pool and hot tube with other hotel equipment to avoid downtime.
• Room Maintenance: Repair and maintain guest room equipment (TVs, phones, refrigerator), fix or replace damaged bathroom/kitchen fixtures, and maintain HVAC systems.
• General Repairs: Perform touch-up painting, furniture repairs, and fix carpets, tile, and laminate flooring as needed.
• Exterior Maintenance: Maintain the hotel’s exterior, including grounds and parking areas, ensuring the property stays in pristine condition.
• Event Space Setup & Breakdown: Assist with the setup and breakdown of event spaces, as needed, ensuring they are properly equipped for gatherings and activities.
• Inventory Management: Monitor and maintain inventory levels for maintenance supplies and equipment, and order replacements as needed.
• Documentation: Document all maintenance activities, including repairs, inspections, equipment servicing, and parts used.
• Hotel Rounds: Perform regular rounds of the hotel property to ensure all systems and equipment are functioning properly.
• Emergency Response: Respond to emergencies, such as fire alarms, power failures, or other crises, and notify appropriate authorities.
• Collaboration: Work with other hotel departments to coordinate maintenance activities and minimize disruptions to guest experiences.
• Safety Protocols: Uphold safety standards and ensure the well-being of guests and staff in all maintenance tasks.
• Cleanliness & Organization: Maintain cleanliness in maintenance work areas and assist in the cleaning and maintenance of pools, spas, and pool chemicals.
• Elevator Maintenance: Handle elevator breakdowns and report any unsafe conditions to the Maintenance Manager.

EXPERIENCE:

• 2+ minimum experience in building maintenance
• Must have special skills and experience in a trade such as plumbing, electrical, carpentry, HVAC.
• Must have skills and ability to handle building mechanical systems and controls, electrical systems, energy management, interior finishes and products.
• Demonstrate a working knowledge of property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
• Certified Pool Operator certification a plus.
• Knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred.
• High School diploma or GED required; college degree preferred.

PHYSICAL REQUIREMENTS: THIS POSITION IS VERY ACTIVE

• Ability to move and work throughout the hotel for the duration of shift.
• Ability to perform tasks requiring bending, stooping and kneeling.
• Ability to push and pull objects or materials weighing up to 100lbs.
• Ability to climb stairs and ladders, working at heights up to approximately 30 feet for extended periods of time, with the ability to extend arms, often overhead.
• Must have a good mechanical ability and be willing to learn and take direction from trade mechanics
• Must be able to work in hot, cold and wet conditions while stooping, kneeling, crawling or climbing on all types of surfaces.
• This position requires the lifting of tools, equipment or materials weighing up to 100 lbs.
• Grasping, lifting and holding tools and having good finger dexterity.
• While performing the duties of this job, the team member is regularly required to talk and hear.
• WorksafeBC regulations requires the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety
• Normal routine involves no exposure to blood, body fluid or tissue, but exposure or potential for exposure may occur

OTHER EXPECTATIONS:

• Abide by payroll policies, procedures and rules of conduct as stated in the Hotel Equities handbook
• Demonstrate a working knowledge of all company safety and security procedures.
• Hours Required: This is a full-time position 40hrs / week. Specific hours and shift to be discussed and determined during the interview process.

WHAT WE OFFER

• Salary range $22.15 - $22.65 per hour
• Team Driven and Values Based Culture
• Medical / Dental / Vision Insurance
• Life Insurance
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the Marriott portfolio
• Employee F+B discount
• Referral program