Associate Director, Product Management, Patient CRM
This is what you will do:
The purpose of this role is to be the Business Process Architect of the Patient CRM using an Agile framework within Commercial Business Operations The Business Process Architect will focus on designing, modeling and optimizing complex regulated end-to-end business processes across Therapeutic Areas and products. This includes deep understanding of the patient journey workflows, analyzing how end users operate and translating workflows into byte-size implementable processes to improve system usability, efficiency and quality.
The Business Process Architect will work closely in tandem with the Product Owners, Patient Services team and other stakeholders to gather requirements, understand the underlying data needs, measurable metrics, related reporting needs and design process blueprints that can be implementable on Salesforce LifeScience cloud. This role will also work closely with IT to ensure that the process blueprints are translated into detailed technical design and build-ready specifications, ensuring feasibility before development begins.
To be successful, this role requires a good understanding of the Patient Services processes and Salesforce technology to drive efficiency and success in all aspects of product development and operations.
You will be responsible for:
- Process Design & Optimization: Analyze and design business processes to improve efficiency, productivity, and scalability. Create automated & optimized workflow processes across the various stages of patient journeys and support services. Break down complex requirements into multiple workflow processes that are implementable using tools such as Salesforce Life Science cloud.
- Data Mapping: Map each stage of workflow processes to the data that is required for patient support services, measuring business goals & metrics and other reporting needs.
- Process Metrics: Define metrics & data required to evaluate workflow process efficiency, quality and compliance.
- Strategic Alignment: Ensure business process workflows support the overall business goals, bridging the gap between strategic intent and operational reality
- Stakeholder Collaboration: Partner with Patient CRM product team, Patient Services and IT to ensure process maps and associated data align with patient care goals, regulatory requirements and business metrics
- Documentation, Standards & Governance: Develop and maintain documentation of process workflows, BPMN models, data maps/metrics and best practices
- Partner with IT Solution Architect to translate workflows into system design along with the desired data elements.
- Perform reviews of the wireframes and prototypes by partnering with IT to ensure requirements and product specifications are met
- Perform user acceptance testing to ensure requirements and product specifications are met
- Periodic review of workflow process to ensure the updates to patient journey process and end user feedbacks are incorporated
- Knowledge of Salesforce CRM functionalities, Salesforce reporting capabilities and patient data management
- Knowledge of patient data regulatory standards – HIPAA, GDPR
- Share best practices and insights with team members and stakeholders to foster a culture of process-driven and user-centric thinking
You will need to have:
- 3–5+ years of experience in process management, business analysis and solution architecture.
- 3+ years of experience in Salesforce CRM architecture, specifically within healthcare, patient services area.
- 3+ years of experience in CRM configuration, Salesforce Health Cloud/ Salesforce LifeScience Cloud, Process Builder/Flows and process data mapping.
- Knowledge of Agile methodology
- Domain knowledge of patient relationship management, HIPAA compliance.
- Strong ability to document complex workflows and translate them into actionable system requirements
- Understanding of process modeling methodologies, usability principles and accessibility standards
- Proficient in using various process mapping tools (e.g., ARIS, Visio) and modeling standards such as Business Process Model and Notation (BPMN)
- Proven experience understanding the needs of the customer and strong problem-solving skills
- Proven successful collaboration and communication with IT and other key cross-functional partners
- Able to successfully juggle the competing demands of multiple concurrent projects
- The duties of this role are generally conducted in an office environment. As is typical of an office-based role, employees must be able, with or without an accommodation to: use a computer; engage in communications via phone, video, and electronic messaging; engage in problem solving and non-linear thought, analysis, and dialogue; collaborate with others; maintain general availability during standard business hours.
We would prefer for you to have:
- Bachelor’s degree in Business Administration, Information Systems, Engineering, or a related field
- Familiarity with the relevant legal and regulatory components of the pharmaceutical and biotech industry
- Ultra/Rare disease experience a plus
- Demonstrated success working within cross-functional teams and ability to coordinate with cross-functional teams to deliver project success
- Strong empathetic, communication and listening skills
- Ability to act with urgency, flexibility, and creativity
- Strong organizational skills and ability to adapt to change and react constructively in a high-energy and fast paced environment
- Demonstrates initiative, teamwork and accountability
- Excellent analytical, communication and presentation skills
- Proficient in MS Tools, Visio, PowerPoint and Excel
- Certifications like Certified Business Process Architect (CBPA), Six Sigma (Green/Black Belt), Salesforce or similar are highly valued.
- Experience in Accessibility/ Inclusive Design – i.e. ensuring the best experience for all users, independent of their (dis)ability
⠀
Annual base salary for this position ranges from 135,324.00 to 177,612.75.AstraZeneca is committed to providing fair and equitable compensation opportunities to all colleagues. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The range provided in this posting represents an offer pay range used in a majority of situations. The base pay offered will vary depending on multiple individualized factors, including the candidate's skills and experience, job-related knowledge, and other specific business and organizational needs. In some cases, offers outside the range may also be considered to address unique circumstances.
In addition, our permanent positions offer an annual Variable Pay Bonus/Short Term Incentive opportunity as well as eligibility to participate in our equity-based long-term incentive program (if applicable to role). Benefits offered for permanent roles include a competitive Flex Benefits & Retirement Savings Program, 4 weeks’ paid vacation, and annual Personal Days. Fixed Term Contract/Temporary positions (excluding students) are offered a Contract Benefits Program.
We are using AI as part of the recruitment process.
This advertisement relates to a current vacancy.
- ...our culture. Mandate: Reporting to the Department Manager, the Customer Relationship Manager plays a key role in supporting... ...to develop a thorough understanding of Delmar’s full suite of products and services to effectively support client needs and drive business...CrmFull timeLocal areaWork from homeWorldwide
$87.5k - $97.2k per year
...Job Title: Associate Product Manager - Advanced Insights Location: Mississauga-Hybrid or Canada-Remote **Travel to Office expectations** For Remote Roles : If this role is remote, there will be in-office events that will require travel to and from the Mississauga...SuggestedRemote jobLong term contractFull timeWork at officeFlexible hours$87.5k - $97.2k per year
...Job Title: Associate Product Manager - Data Projects Location: Mississauga, ON Hybrid/Remote: Hybrid For Hybrid Roles : If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing....SuggestedLong term contractFull timeWork at officeRemote workFlexible hours- ...opportunities, and a meaningful reward and recognition program. What can you expect from this position? Reporting to the Associate Director, Product Management, the Product Manager plays a pivotal role in advancing Pearson’s digital transformation by leading the vision,...SuggestedFull timeFlexible hours
$100k - $130k per year
...About the Role We are seeking an experienced Project Manager to join our Microsoft Business Applications practice. This role is responsible for leading the successful delivery of Dynamics 365 CRM, Power Platform, and related Microsoft technology projects for clients across...CrmFull time- ...marketing programs targeted towards physicians, patients, nurses and other allied health... ...within a defined budget) for a designated product(s), and develop the company’s image and position... ...milestones via the regulatory project management process. • Maintain an awareness of...Long term contractFull timeLocal areaImmediate start
$75k - $110k per year
...learning and real-world testing in pilot production. We are currently focused on key... .... Our advanced electrode materials, and associated manufacturing technology, are being used... ...experience in Business Development, Product Management, Strategic Account Management, Sales, or...Long term contractFull timeContract work- ...partnerships that bring visions to life, and products seamlessly to market. Consisting... ...We are currently looking for a Project Manager to oversee and manage multiple projects... ...Reporting directly to the Account Director, you will further strengthen and contribute...Full timeInternship
- Job Description Job Description Assembly Sequencing Straight Days Overtime after 44 Hours Benefits after 90 days Potential Annual increases \nCompany Description Come join a great team ! Company Description Come join a great team !
$18.92 - $19.96 per hour
...to bring your exceptional skills and experience and join us as a Patient Services Specialist to fill an existing vacancy! In this role... ...What You’ll Do Greet and welcome patients to the clinic, manage patient check-in and check-out and engage with patients in person...Hourly payFull timeMonday to friday$154.8k - $172k per year
...Job Title: Principal Product Manager - AI Models Location: Canada – Remote OR Mississauga, ON – Hybrid **Travel to Office expectations... ...the needs of current and future users and residents and patients for AI models, delivered in a broader AI platform....Long term contractFull timeWork at officeRemote workFlexible hours$110k - $120k per year
...harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By... ...deliver care, and we’re looking for a Product Manager ready to lead that transformation. In this... ...engineering leads to manage ceremonies associated with product delivery. Maintain a prioritized...Remote jobLong term contractFull timeWork at officeFlexible hours$109.4k - $121.5k per year
...Title: Product Manager - Data Platform Location: Mississauga-Hybrid / Canada-Remote **Travel to Office expectations** For Remote Roles : If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake...Remote jobLong term contractFull timeInternshipWork at officeFlexible hours$109.4k - $121.5k per year
...Job Title: Product Manager – Orders Management (Senior Care) Term: 12 month contract Location: Canada – Remote / Mississauga, ON - Hybrid **Travel to Office expectations** For Remote Roles : If this role is remote, there will be in-office events that will require...Remote jobLong term contractFull timeContract workWork at office$51.38k - $79.26k per year
...them a premium reputation with patients physicians and medication... ...the direction of the Biologic Manager the Patient Care Specialist is... ...and timely patient charting in CRM Proactively provides assistance... ...all adverse Events (AE) and Product Technical complaints (PTC) immediately...CrmFull timeInternshipWork at officeImmediate startHome officeFlexible hours2 days per week- ...DataStealth Principal Technical Product Manager — AI, DSP & DSPM Mississauga, ON · Hybrid or Remote Across CAN/US/EU· Full-time · Product · Reports to the Director of Product Management About DataStealth DataStealth is a single, unified AI data security platform...Full timeContract workWork at officeRemote workShift work
$159.23k - $209.23k per year
...Associate Director, Medical Education Are you passionate about advancing scientific learning... ...measurable impact. You will develop and manage the team, drive enterprise-wide frameworks... ...medical education and improving patient outcomes. Although primarily office-based...Long term contractTemporary workInternshipWork at office- ...learning and real-world testing in pilot production. We are currently focused on key... .... Our advanced electrode materials, and associated manufacturing technology, are being used... ...Oversee design, implementation, and ongoing management of IT infrastructure (cloud, on‑prem, network...Full timeWork at officeRemote work
- ...seasoned team of engineers, project managers and other specialists also... ...Operations, the Project Director is fully responsible for all... ...resources director) and monitor the productivity of resources under his/her... ...well as building codes and associated legislation; ~ Good...Full timeContract workFor subcontractorWork at officeFlexible hours
$120k - $130k per year
...Us SharkNinja is a global product design and technology company... ...with more than 4,100 associates, the company’s products are sold... ...SharkNinja is looking for a DTC Sales Manager to own and drive Canada's... ...recommendations for Director and VP-level audiences...CrmLong term contractFull timeTemporary workSeasonal workLocal areaWork from homeFlexible hours$159.23k - $209.23k per year
...so, we invite you to join us as our new Associate Director, Real World Evidence at Novo Nordisk.... ...Regulatory Leadership Team. This is a people manager role; three team members will report to... ...work passionately to serve 35 million patients each day. With a promise to outperform...Long term contractTemporary workInternshipLocal area$75k - $95k per year
...manufactures and commercializes products for organ transplantation (... ...outcomes and saving patients’ lives. Location: The work... ...Reports to: Clinical Operations Manager Salary Range: $75,000 - $95... ...: The Clinical Research Associate will support the end-to-end execution...RemplacementPermanent employmentFull timeMonday to fridayShift work- ...Job Responsibility: Position Type: Part-Time Retail Production Associate Goodwill is hiring, join our growing organization today! We are... ...Donation Attendant Keyholder Shift Supervisor Assistant Manager Store Manager Goodwill Industries OGL thanks all...Full timePart timeInternshipShift work
$40k - $45k per year
...dynamic position combining elements of account management and call centre discipline. Location... ..., confidentiality, and valuation. CRM Management: Maintaining an accurate... ...proficient and effective Business Development Associate with the above skills and experience,...CrmFull timeWork at officeMonday to friday$90k - $100k per year
...as a catalyst for creativity, productivity, and thoughtful decision-... ...Summary: We are looking for an Associate Data Scientist to join our... ...provide recommendations; and manage relationships with our internal... ...organization such as Market Directors, Solutions Design, Customer Success...Long term contractFull timeWork at officeRemote workFlexible hours$40k - $45k per year
...dynamic position combining elements of account management and call centre discipline. Location... ..., confidentiality, and valuation. CRM Management: Maintaining an accurate... ...effective, and confident Brokerage Relations Associate with the above skills and experience, this...CrmFull timeWork at officeMonday to friday- ...for our customers. As a Hot Topic Sales Associate, you'll be a huge part of our success by... ...your fandom knowledge, stock and replenish products, and help merchandise the store in a... ...communicate fashion & music trend information to management and respective HQ partners While we...Part time
$42.8k - $53.5k per year
...bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv. Job Title Production Fulfillment Associate What does a Great Production Operator Associate do at Fiserv As a Production Operations Associate you will be an...Permanent employmentFull timeVisa sponsorship- ...We are known for delivering insights, products, and services that make quality care more... ...as we shape the future of health for patients, our communities, and our people. If... ...environments. \n Familiarity with CRM systems, case management systems, or healthcare documentation workflows...CrmLong term contractWork at office
$112.03k - $162.03k per year
...and specialty food industry. Our consumer products division serves retail grocery customers... ...McCormick Canada is seeking a Senior Product Manager to join the Canadian Marketing team.... ...the management and support of the Senior Associate Product Manager to enable effective...Permanent employmentSeasonal workWork at office
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Associate Director, Product Management, Patient CRM. Be the first to apply!
- associate product manager Mississauga, ON
- associate director clinical operations Mississauga, ON
- associate director communications Mississauga, ON
- healthcare product manager Mississauga, ON
- director product management Mississauga, ON
- sr product manager Mississauga, ON
- digital product manager Mississauga, ON
- senior product manager Mississauga, ON
- product safety manager Mississauga, ON
- junior product manager Mississauga, ON


