Manager - HR Ops & Employee Relations

Manager, Human Resources Operations & Employee Relations

Reports to: Associate Executive Director

Salary: $65,348 - $79,199

Location: Niagara Region (Hybrid)

Status:  Permanent, Full-Time (37.5 hours weekly)

Hours: Monday - Friday, 8:30 AM - 4:30 PM. Some additional hours/flexibility may be required from time to time.

The Manager, Human Resources Operations & Employee Relations provides leadership for employee relations, HR operations, compensation and payroll oversight, workforce compliance, and organizational people practices at Hospice Niagara. Reporting to the Associate Executive Director, this role supports the full employee lifecycle by ensuring consistent, fair, and compliant people practices across the organization.

The Manager serves as a trusted advisor to leaders on employee relations, performance management, workplace concerns, policy interpretation, workforce risk management, and accreditation readiness, while also overseeing key operational HR functions including payroll, benefits, contracts, HR systems, and reporting. This role plays an important part in fostering a healthy, respectful, and high-performing workplace culture that supports staff across all Hospice Niagara sites and programs.

This role works collaboratively with the Manager, Workforce Development & Volunteer Services to support shared HR initiatives, operational continuity, cross-coverage, and organizational workforce priorities.

Key Responsibilities

• Lead labour-management meetings and maintain effective union relationships
• Manage grievances, investigations, workplace concerns, and resolution processes
• Support collective bargaining preparation and negotiations
• Interpret and apply collective agreements, employment legislation, and organizational policies
• Develop, review, and maintain HR policies and procedures
• Support accreditation readiness and HR compliance initiatives
• Lead performance management processes and support progressive discipline and corrective action
• Provide coaching and guidance to leaders on employee relations and workforce practices
• Oversee payroll administration, compensation practices, and benefits coordination
• Manage employment contracts and HR-related agreements
• Oversee HRMS administration, reporting, analytics, and workforce metrics
• Monitor trends related to attendance, turnover, labour relations, and workplace risk
• Support organizational EDI initiatives and psychologically safe workplace practices
• Collaborate with the Manager, Workforce Development & Volunteer Services on shared initiatives and provide cross-coverage as required

Qualifications

• 5–8+ years progressive HR experience
• Strong labour relations and grievance management experience
• Experience in unionized environments required
• CHRP/CHRL preferred
• Healthcare or nonprofit experience preferred
• Bilingual (French/English) an asset