Desktop Support Technician
Full-time
Voyager Systems Corp.
Current Opportunities
Back Print
Position
Desktop Support Technician
Term
Permanent
Full or Part Time
Full Time
Position Summary
Work setting: Help desk, Onsite, In -Office or Remote
Key Responsibilities
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced.
- Consult user guides, technical manuals and other documents to research and implement solutions.
- Provide advice and training to users in response to identified difficulties.
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
- Participate in the redesign of applications and other software.
- Support and Supervise other technical support workers in this group.
Required Qualifications
Minimum Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year or equivalent experience.
Computer and technology knowledge: Windows Desktop (10, 11), Android, Apple, Internet Usage, File Management Software. Printers and Printing, Word Processing Software, Understanding of Email Systems, Knowledge of Office 365.
Additional Information
Work conditions and physical capabilities: Work under pressure. Tight deadlines. Patience. Remain exceptionally calm when working with clients lacking technical knowledge.
Personal suitability : Organized. Team player. Able to work independently and in groups.
Screening Questions
- Are you available to work?
- Are you currently legally able to work in Canada?
- What is the highest level of study you have completed?
- Describe your IT related Experience
- Describe your personal IT projects and home lab
Other benefits: Free parking available
To apply, please send your resume and a cover letter outlining your relevant experience and interest in this position to ***email_hidden***.
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Vacancy posted 4 hours ago
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