Bilingual Overnight Mental Health Counsellor

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Bilingual Overnight Mental Health Counsellor

Remote – Anywhere in Canada

Permanent, Full time, Overnight

Make a difference, one call at a time.

Our Team And What We'll Accomplish Together

At TELUS Health, we are committed to creating the healthiest workplaces on the planet. Providing mental health care to individuals through their organization aligns perfectly with this mission! Join our call center and a team of dedicated counsellors who are on the front line making a difference for our clients when they need it most. Our counsellors work in a positive and stimulating work environment, gaining valuable clinical experience. They give their best to our clients, knowing they are supported by a collaborative team, accessible supervisors, and an organization that values their well-being.

What You'll Do

As a counsellor, you will respond to client requests by phone, video call, or chat. You will assess client needs, direct them to the appropriate service, and provide immediate support to clients who are distressed or in crisis, when necessary.

• You will be the first point of contact for clients and you will direct them to the appropriate service;
• You will conduct a thorough assessment to determine the relevance of short-term counselling or referral to other internal services;
• You will provide a single counselling session and/or perform crisis management as needed;
• You will conduct a complete risk assessment to determine the need to implement a safety plan;
• You will manage high-risk situations, including suicide risk, self-harm, child protection, and substance-related issues, and will work closely with at‑risk individuals;
• You will interact with our clients in an empathetic, ethical, and professional manner while protecting the confidentiality of their personal information;
• You will maintain clear and concise clinical records using our internal platform.

What you bring:

• You must reside in Canada;
• You hold a Master's degree in mental health or a related field;
• You are perfectly bilingual and fluent French and English, both verbally and in writing;
• You are comfortable with technology (video calls, chat, emails, etc.);
• You have experience with crisis management, risk assessment and risk management;
• You can remain calm and in control, even in stressful or ambiguous situations;
• You demonstrate sound clinical judgment and are able to quickly assess situations, identify an intervention goal, and support clients using a brief and strength‑based approach;
• You are empathetic, have good listening skills, and demonstrate excellent communication skills;
• You can provide excellent customer service, manage client expectations, and respond effectively to their needs;
• You are proactive, independent, resourceful and open to feedback;
• You thrive in a high volume and a fast pace environment;
• You are available to work overnight, from Sunday to Thursday OR Tuesday to Saturday, from 11pm to 7:30am (Eastern time), including holidays.

Why join TELUS Health?

• Well-Being Support: Well-being allowance (up to $700) and mental health benefits ($5,000 per person for psychotherapy);
• Benefits: Comprehensive health, dental, vision, and flexible benefit plans tailored to your individual and family needs;
• Professional Growth & Support: Clinical supervision, and career development opportunities;
• Retirement Plan: Employer-contributed plan to help you reach your financial goals;
• Purpose & Culture: One volunteer day per year plus a positive work environment that supports diversity, inclusion, and compassion;
• TELUS Perks & Discounts: Exclusive staff pricing on mobile, TV, internet, and more (where available).

Note to Québec candidates: Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its international scope.

A Bit About Us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.