Team Lead, Dealer Engagement

Company Name:
PBS Systems
Job Location:
Calgary, AB (HQ)
Job Type:
Full-time, Permanent
No. of Openings:
01
Job Requirement(s):
Occasional travel through Canada and USA
Job Requirement(s):
Team Lead, Dealer Engagement
Reports To:
Director, Product Marketing
PBS is the fastest growing "All Inclusive Business Platform" vendor in North America and we've only just begun!
PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System(DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.
At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations.
The Role:The Dealer Engagement, Team Lead provides support to the Manager of Product marketing by helping to direct the team in current priorities and help push goals. The Dealer Engagement Team Lead acts as a liaison between the team and the overall manager by helping with overall people management and project coordination.
Responsibilities:
Foster a collaborative and supportive team environment
Develop project guidelines and development plans
Liaise with other PBS departments to communicate project goals and timelines
Provide leadership to team by coordinating the synergy between development, marketing and sales, implementation plans and deployments
Proactively host customer engagement sessions
Create conference/workshop content and presentations
Strive to share the PBS products, and their capabilities, with our customers to help increase adoption and enhance customer experience
Orchestrate a sense of community amongst our customers
Be available as a product expert (Achieved through PBS certification, knowledge of dealership structure and processes and understanding common issues the software can alleviate. New hires will be offered onsite time to gain a better understanding of the dealership)
Confidently convey the PBS culture through professional appearance, charismatic presentations, creating and maintaining genuine business relationships and the ability to perform under pressure
Quickly learn our products through an incentive-based training process that will help you understand our software and how it applies in a dealership setting, helping you to become an expert in both
Work with the team to clarify daily work assignments and support long term team goals
Manage attendance and balance staffing ratios
Support new hires with training
Qualifications:
High school diploma or equivalency required
Excellent customer service skills required
Previous management experience preferred
Project Management experience is an asset
Good verbal and written communication skills
Dealership experience is an asset
Ability to provide and receive constructive feedback
Ability to mentor others
What we offer:
Professional Development
- Continuous training, industry certifications, and clear pathways for career advancement
Travel Opportunities
- Travel to locations across Canada, the U.S., and the Caribbean
Comprehensive health benefits
- Medical and dental coverage to support your well-being
Paid Time Off
- PTO to help you recharge and maintain work-life balance
Inclusive culture
- A collaborative, supportive team environment where your ideas and voice truly matter
Employee recognition
- Regular appreciation programs and performance-based incentives
Competitive compensation package
Competitive annual base salary
Up to $4,800 per year in product certification bonuses
Outstanding travel incentive bonuses
Additional performance incentives
Attractive employee referral bonuses
Staff discounts
- Exclusive savings with partners such as GM, Dell, and more
PBS Systems is an employment-equity employer. Candidates who require accommodations throughout the recruitment process please contact theRecruiting Department.
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