Service Specialist - Internal

As a valued London Drugs family member, the opportunities for career growth are unlimited! 

Here is a great chance for you to grow your skills and experience. We are currently hiring for:

Service Specialist

The Service Specialist is generally responsible for providing any assistance required by customers throughout the General Sales area. This position is key in the company’s ability to fulfill our mission statement, which is to provide a superior shopping experience every day.

In addition to the general customer service duties, this position is also responsible for handling customer issues and supervision of the front end of the store while on duty. Front end duties include monitoring cashier coverage, maintaining front end supplies, replenishing change float, and answering calls for customer assistance at the check outs. 

This individual must be able to work effectively in a fast-paced environment while at the same time providing quality service in a professional, courteous, and helpful manner.

The successful candidate will have the following: 

• Superior product knowledge for the general floor.
• Good inter-personal, motivational, delegation and follow up skills. 
• Excellent communication skills (good listener, patient, and articulate). 
• Ability to cope with stress, pressure, and to remain calm when dealing with difficult situations. 
• A positive, mature, and professional leadership style. 
• Willingness to accept responsibility. 
• Solid understanding of policies and procedures. 
• Ability to work with a sense of urgency.

Employees must be available to work a flexible schedule, Monday through Sunday, at least 12 to 16 hours per week, day and evening shifts.

If you are interested in exploring opportunities but not sure where to start, talk to your Store Manager about this posting, then submit your application on-line.

London Drugs is an equal opportunity employer. The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required.

London Drugs is 100% Canadian owned and is focused on local customers' satisfaction. Across Alberta, Saskatchewan, Manitoba and British Columbia, London Drugs' 79 stores employ more than 8,000 staff dedicated to providing our customers with a superior shopping experience.

At London Drugs, we believe in fostering a culture that treats employees like family. We are committed to providing our employees with a supportive and encouraging environment that promotes professional development and advancement. By fostering this approach, we aim to create an atmosphere where every employee feels supported, appreciated, and motivated to contribute their best to the organization.

When we consider employees for new opportunities or promotions, we see them as integral members of our work family. Our commitment to treating employees like family is reflected in our practices of open communication, recognition of achievements, and providing opportunities for continuous learning and skill development. We want our employees to feel a strong sense of belonging and commitment to their success within the organization.

Therefore, we focus on promoting from within and we invite you to view all live postings to help advance your career with us. We also hold Manager-In-Training programs and LD Career Weeks to help better educate, prepare and support you with your career advancement journey.