Service Technical Supervisor

Job Responsibility:

Job Summary

As a Service Technical Supervisor at Penfolds Group of Companies, you'll be essential to the success of our service program. You'll ensure that every customer receives outstanding service, upholds rigorous safety and quality and leads a team of extraordinary service technicians. Your expertise will be instrumental in enhancing our commitment to providing a remarkable customer experience.

Responsibilities and Duties

• Efficiently coordinate and schedule job sites to enhance productivity and ensure timely project

completion.

• Deliver accurate and detailed estimates for roof repair projects, taking into account all necessary factors such as materials, labor, and potential contingencies.

• Inspire and support our talented service technicians by offering continuous, high-quality training and demonstrating strong, effective leadership.

• facilitate regular learning opportunities, providing hands-on guidance, and cultivating an environment where technicians are motivated to enhance their skills and deliver exceptional service.

• Address customer inquiries and concerns throughout the roofing service process, providing expert advice that exceeds customer expectations.

• Perform comprehensive root cause analyses to prevent recurring technical issues and achieve long-term customer satisfaction.

• Conduct frequent on-site safety inspections to comply with our rigorous Health and Safety standards, prioritizing the well-being of both our team and clients.

• Carry out thorough and ongoing inspections at job sites to ensure that all work consistently aligns with our high-quality standards.

Qualifications/Skills:

• 5+ years of overseeing a crew or roofing projects

• Valid Class 5 license

• Extensive knowledge and experience with a wide variety of roofing systems including sloped and flat roofs
• Fall Protection Certification considered an asset

• Red Seal in Roofing considered an asset

Core Competencies

• Proven experience in a technical support role or similar customer-facing position.
• Strong troubleshooting and problem-solving skills with a keen attention to detail.
• Excellent communication skills, both verbal and written, with the ability to convey technical concepts to non-technical audiences.
• Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
• Customer-focused mindset with a passion for delivering exceptional service.