Partner Solutions Architect

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote‑first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Join the team as Twilio’s next Partner Solutions Architect.

This position is needed to act as a lead technical strategic advisor for our most strategic partners in the LATAM region, ensuring they have the technical vision and enablement to build world‑class solutions on the platform.

Join our Partners team as a Principal technical influencer guiding strategic System Integrators and Technology Partners across LATAM. You will design sophisticated, multi‑platform solutions that integrate with complex technology stacks. By driving technical enablement, you ensure partners deliver customer outcomes independently. In this role, you will maintain alignment with internal GTM teams to drive regional success and serve as a Subject Matter Expert to help shape our global partner strategy and product roadmap.

In this role, you’ll:

• Drive technical enablement and readiness across strategic partners to ensure long‑term architectural self‑sufficiency.
• Partner with regional GTM teams to embed partner implementation strategies into early‑stage planning and business alignment.
• Architect scalable, secure solutions that integrate products into complex enterprise technology stacks.
• Act as a technical bridge between the partner community and Product teams to influence global roadmaps.
• Create reusable solution assets and technical documentation that help partners scale adoption.

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

• 8+ years of experience in technical pre‑sales, consulting, or partner‑facing architectural roles.
• Demonstrated experience in System Integrator (SI) or Technology Partner ecosystems focused on building technical practices.
• Technical fluency in API‑first architectures and the ability to build functional prototypes to demonstrate integration concepts.
• Outstanding communication skills with the ability to convey complex technical topics to both executive and developer audiences.
• Proficiency in multiple languages applicable to the LATAM region: Portuguese, Spanish (desired) and English.
• Subject Matter Expertise in AI‑powered customer engagement (Agentic workflows, RAG, LLMs), CCaaS, or Telecom (SIP, WebRTC).
• Experience as a strategic influencer, providing insights to internal product teams to shape global roadmaps.

This role will be remote, and based in Brazil.

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in‑person in a meaningful way.

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E‑Verify program in certain locations, as required by law.