Remote Patient Engagement Specialist

Remote patient engagement work combines empathetic communication and performance tracking while helping Canadians complete at-home sleep apnea tests.

As a Sleep Test Specialist, you will guide patients through testing, answer questions, and encourage timely completion. The work combines customer service, administrative support, follow-up coordination, and performance monitoring. You will help improve patient experience while supporting measurable test completion goals.

Key Responsibilities:

• Contact patients by phone, email, and SMS
• Provide clear sleep test instructions and guidance
• Resolve concerns and obstacles affecting completion
• Track patient progress and key performance indicators
• Maintain accurate interaction and test records

Requirements:

• At least two years of relevant experience
• Excellent written and spoken English communication skills
• Strong empathy, organization, and attention to detail
• Experience using CRM or patient management platforms
• Ability to meet performance targets independently

Apply patient engagement, communication, and performance tracking skills to improve at-home sleep test completion across Canada.