Senior Manager, Mental Health & Substance Use - (Full Time)

Title: Senior Manager, Mental Health & Substance Use

Number of Positions: 1

Location: Phoenix Center (Main Campus)

Position Status: Full-time 37.5 hours per week.

Reports to: Director – Mental Health Substance Use

Supervises: Directly supervises all program and support staff.

Compensation: $79,950 - $96,867

Job Summary

The Senior Manager, Mental Health & Substance Use, along with the Senior Manager, Clinical Operations & Services, will lead Phoenix Society’s Provincial Facility‑Based Treatment programs for adults, young adults, and youth over the age of 17 who require live‑in treatment and supports for severe levels of substance use and mild to moderate mental health concerns. In addition, the Senior Manager, Mental Health & Substance Use oversees the staff at Phoenix Society’s short‑term stabilization program (Phoenix House) and the Phoenix Centre Transitional Housing Program.

The incumbent ensures that policy, procedures, protocols, programs/curriculum, and standards of care reflect best practices and are consistent with safe and effective care delivery principles. They will provide leadership and clinical oversight to a multi‑disciplinary team and ensure compliance with licensing and standards, including the Community Care and Assisted Living Act, CARF, BC Mental Health Act, and Adult Care Regulations.

The incumbent ensures the day‑to‑day operations of the service are delivered in accordance with Phoenix Society’s philosophy, policies, and procedures and holds the safety and well‑being of the people in care and staff as their priority concern. This position provides ongoing program supervision, performance coaching, education, mentoring, clinical oversight, and evaluation of all program employees, and, as a member of the MHSU Leadership Team, participates in a variety of agency and community initiatives and committees.

Qualifications

Education:

• Master’s degree in a relevant field of study.
• Registered Social Worker or Registered Clinical Counsellor with active BC registration.
• 5+ years of management/leadership/supervisory experience preferred.
• Training and experience providing evidence‑based responses to alcohol use disorder, substance use disorder, and concurrent disorders.
• Experience working within or leading facility‑based/residential services.
• 5+ years of experience working in the addictions/substance use treatment field.

Other:

• Standard First Aid - with CPR‑C‑AED certificate (valid).
• Nonviolent Crisis Intervention Training certificate preferred.
• Satisfactory completion of a criminal records check with vulnerable sector screening.
• Satisfactory completion of Employee Immunization Record form is required.

Duties and Responsibilities

Program Management/Leadership

• Works collaboratively with the Senior Manager, Clinical Operations & Services to lead the multidisciplinary team and monitor day‑to‑day operations.
• Supports service delivery at the Phoenix House Stabilization Program and Phoenix Centre Transitional Housing Program.
• Provides supervision to the Phoenix Centre Transitional Housing Program Manager, Peer Support Coordinator, Phoenix House Supervisor, Assistant Manager, MHSU, and the multidisciplinary team at MHSU (i.e., provincial treatment programs and YAYA STAR).
• Ensures that the required policies, procedures, and standards are being upheld.
• Provides leadership and guidance to staff in planning and developing service plans, case conferencing, and case management.
• Provides leadership in the delivery of culturally informed and culturally safe services for Indigenous clients and communities, including collaboration with and supervision of the Indigenous Cultural Liaison to support culturally responsive and respectful service delivery.
• Holds regular staff/team meetings to meet program and staff needs.
• Uses a collaborative leadership style to fully engage employees in program development, service delivery, and service improvement.
• Translates the strategic goals and priorities of the organization into achievable and measurable outcomes and operational plans.
• Adeptly manages competing tasks and uses time efficiently and effectively.
• Engages in research and gap analysis that support the development of new services, enhanced service options, best practices, and service coordination protocols.
• Develops and/or supports program proposals and grant applications, as required.
• Liaises with mental health and substance use services, including funders, community partners, and health authorities.

Performance Quality Improvement

• Develops and annually updates program logic models; conducts program evaluation.
• Develops and ensures implementation of each program’s goals and objectives in alignment with the Phoenix Model of Care.
• Develops relevant program policies, procedures, forms, etc.
• Responds to participant, family, community, or employee concerns and complaints, as per policy guidelines.
• Ensures the reporting of critical incidents and WorkSafeBC incidents as per licensing and regulatory requirements and ensures compliance with occupational health and safety.
• Maintains a working knowledge of all relevant program accreditation standards.
• Tracks all relevant program data and provides quarterly CQI report data.
• Actively seeks and incorporates feedback to inform continuous improvement.

Clinical

• Provides direction, guidance and support to staff around service recipient care, clinical decision‑making, team processes, and on an as‑needed basis.

Contract Deliverables

• Maintains a working knowledge of all program contract deliverables and ensures these are being met in a timely and consistent manner.
• Liaises directly with community partners and funders as required with regard to case planning and consultation, case tracking, mutual training needs, service coordination, and teamwork.

Site/Facility Management

• Ensures the physical site adheres to all health and safety regulations and guidelines, including but not limited to Phoenix Society’s Health and Safety policy and Community Care and Assisted Living regulations.
• Maintains the site as clean, comfortable, and safe.
• Works in collaboration with the Facilities Manager and housekeeping staff to achieve required site standards.

Human Resources

• Maintains a working knowledge of all relevant agency personnel policies, procedures, and standards. Contributes to the evolution of policies, forms, and procedures as required.
• Ensures compliance with all Collective Bargaining Agreements.
• Works in collaboration with Human Resources to recruit, onboard, orient, train, develop, retain and compensate staff.
• Develops and implements a staff schedule consistent with requirements regarding adequate staff coverage and staff to participant ratios.
• Completes callouts for vacant shifts to ensure adequate staff coverage and staff to participant ratios.
• Provides regular supervision to all program staff including ongoing performance management, a formal annual performance review, and development of a training plan.
• Reviews and approves time sheets; vacation accrual and requests; provides follow‑up re: time management issues.

Program Budgets

• Provides input into the annual program budget development process.
• Manages and closely monitors program budgets.
• Approves and submits all employee and program expense claims for reimbursement in a timely manner.

Program Reporting

• Ensures that program data is accurately submitted, as per contractor and agency requirements.

Community Development

• Participates in community committees and initiatives relevant to the program, and in regional/provincial groups, as time permits.

Agency Participation

• Actively participates in the Agency’s Leadership Team and Continuous Quality Improvement processes, and other relevant working committees, as requested.
• Attends regular supervision with the Director including an annual performance review and development of a training plan.
• Participates in professional development relevant to this position.
• Is part of the agency on‑call manager rotation.
• Performs other related duties as required.

Additional Skills

• Knowledge of trauma‑informed practices, harm reduction modalities, and adult learning approaches.
• Working knowledge of BC Mental Health Act, Adult Care Regulations, Community Care and Assisted Living Act, and other facilities and community standards.
• Working knowledge of Alcohol and Substance Use Disorder treatment approaches including the range of Opioid Agonist Treatments.
• Demonstrated work experience in direct service to individuals including case management experience, interviewing and assessment skills, cultural competency.
• Demonstrated experience working with Indigenous staff, clients and communities, and providing culturally informed, culturally safe, and trauma‑informed services.
• Proven skills and experience with providing case planning support, clinical supervision, and strong team leadership skills.
• Working knowledge of the community social service and health systems and networks, provincially and locally.
• Excellent crisis management, decision‑making, conflict resolution, time management, boundaries, and problem‑solving skills.
• Research, program/proposal development, gap analysis, program evaluation, outcome measures skills and experience.
• Working knowledge of youth, young adult and adult learning and community development principles as well as group facilitation and presentation skills.
• Excellent interpersonal, oral and written communication skills; strong computer skills and other uses of technology.
• Ability to work with considerable independence and discretion.
• Ability to build strong, collaborative working relationships with community stakeholders as well as with internal teams and groups.

Additional Information

This position requires you to work in a potentially stressful environment and may deal with participants in crisis situations. Managing emergency situations is an ongoing expectation of this position. Program activities require a moderate level of physical fitness to effectively carry out the duties of the position. On‑call hours and evening and weekend work are applicable to this position.

Closing Details

Closing Date: Internal applications will be accepted until Friday May 08th, 2026, 04:00 pm.

All qualified applicants are welcome to apply. Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence. While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.