Dual General Manager -DoubleTree and Home2 Suites by Hilton Kingston

Manga Hotel Group is a Canadian company involved in the acquisition, development and management of high-quality hotels affiliated with prestigious brands such as Hilton, Marriott, Hyatt and Intercontinental Hotels Group, and independent hotels including TOOR Hotel in downtown Toronto, SoHo 54 Hotel in New York City, the Atlantica Hotel Halifax and The Hollis Halifax. Currently, Manga Hotels owns and operates 35 hotels with over 6,500 rooms across Canada and in the United States with several new properties and developments in the pipeline.

As Manga Hotels continues to expand, we are actively seeking talented individuals to join our growing team. We are looking for a dynamic, experienced, high energy Hotel General Manager who will direct the day-to-day operations and activities and lead the 129-room DoubleTree by Hilton Kingston and the 127-room Home2 Suites by Hilton Kingston, which includes over 13,500 square feet of meeting and event space.

Responsibilities include, but are not limited to, the following:

• Lead and manage hotel operations to maximize profits and achieve the highest level of guest satisfaction.
• Understand P&L statements and react with impactful strategies for property success.
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement.
• Direct the leadership team in the development and implementation of hotel-wide strategies.
• Create a synergistic leadership team and business environment that consistently delivers positive results and continuously strives to improve results.
• Be highly visible and interface with guests on a regular basis to obtain feedback on quality of service levels and overall satisfaction.
• Analyze service issues and identify trends. Facilitate the development of creative solutions to overcome obstacles and ensure implementation to continually improve guest satisfaction results.
• Review sales goals and strategies to ensure alignment with the brand business strategy and proper pricing and positioning of the property in the market.
• Support the sales strategy and encourage leadership team to develop effective revenue management strategies and set goals that will drive the property’s financial performance.
• Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies.
• Responsible for monthly and weekly revenue/expense forecasting.
• Participate in preparing annual revenue and expense budgets.
• Follow company policies and procedures at all times.
• Tour and inspect property on a daily basis and monitor for property cleanliness, safety and security, quality control and exceptional service.

We are looking for a Hotel General Manager with at least 5 years of experience at a property with over 250 rooms

Job Type: Full-time

Benefits: Dental insurance

Vision insurance

Schedule: Monday to Friday

Weekend availability

Ability to commute/relocate: 1550 Princess St. Kingston ON K7M 9E3

Work Location: In person