Customer Service Representative
$57.7k - $65.14k per yearSalary Range
Customer Service Representative
Service BC
Salary Range
$57,699.62 – $65,135.07 annually
Hours
Regular Full Time
The Role
In this role as a Customer Service Representative, you’ll be responsible for helping people in-person, by phone, and through digital channels. You’ll handle tasks like data entry, reviewing applications, processing payments, and offering solutions that follow government guidelines. Your work will have a direct impact on the lives of British Columbians by delivering kind, helpful, and inclusive service that truly makes a difference. We are committed to providing “Service with Heart” to everyone we serve.
Qualifications:
Education and Experience Requirements
- Grade 12 graduation or equivalent (such as, B.C. Adult Graduation Diploma [BCAGD], General Educational Development Certificate [GED], etc.).
- Experience providing inclusive customer service to a diverse clientele.
- Experience delivering service excellence in a high volume, fast paced, rapidly changing environment, through in-person, virtual technologies and telephone interactions.
- Experience using digital applications/databases to search for and record information.
- Experience in word processing/data entry and using computer applications such as MS Word, Outlook and Excel.
Preference may be given to applicants with one (1) or more of the following:
- Experience with conflict resolution and de-escalating emotionally charged situations.
- Experience providing services to clients experiencing poverty, substance use, and/or mental health concerns.
- Experience maintaining administrative files and record keeping.
- Experience delivering service in a regulated and/or legislated public service sector environment (such as, municipal, provincial, federal), while following processes and procedures.
- Customer service training and/or certification.
- Experience handling financial transactions from the general public (such as, payment processing, cash handling).
- Additional years of experience in any of the above requirements and/or preferences.
Willingness Statements:
- Willingness to travel occasionally to provide relief coverage to other work sites (Service BC Centres, exam locations, etc.).
How to Apply:
Your resume and/or cover letter must clearly show that you meet the education and experience requirements. Highlight the required qualifications and support them with specific examples, such as your responsibilities, projects you’ve worked on, or accomplishments. Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Applicationpage of MyHR.
Vacancy posted 13 hours ago
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