Warehouse Shift Lead

Our client is a well-established North American manufacturer and solutions provider specializing in retail merchandising, store display systems, and in-store communication products.

Responsibilities

• Lead and coordinate daily warehouse operations for inbound and outbound shipments to ensure on-time, accurate, and efficient order fulfillment.
• Assign and prioritize daily tasks for warehouse team members while maintaining productivity, service levels, and workplace safety standards.
• Supervise, coach, and train staff on standard operating procedures (SOPs), safe work practices, and operational expectations.
• Maintain accurate records of shipments, inventory movements, and logistics activities.
• Collaborate cross-functionally with Warehouse, Transportation, Sales, Customer Service, Production, Procurement, Packaging, and Inventory Control teams to resolve issues and support customer requirements.
• Coordinate shipment schedules with Operations to ensure efficient flow of goods and timely deliveries.
• Prepare, review, and process shipping documentation including bills of lading, customs documentation, transfers, and inventory adjustment records.
• Ensure compliance with cross-border shipping requirements, product classifications, trade documentation, and transportation regulations.
• Monitor carrier and service provider performance to ensure service quality, cost efficiency, and reliability standards are achieved.
• Analyze and recommend improved transportation methods, shipping processes, and logistics solutions to enhance efficiency and reduce costs.
• Oversee packaging standards to ensure goods are properly packed, protected, and shipped according to requirements.
• Coordinate product returns, damaged goods, and credit requests with internal teams and customers as required.
• Participate in workplace training, inspections, investigations, and continuous improvement initiatives.
• Promote a positive team culture through strong leadership, accountability, and effective communication.

Qualifications

• High school diploma or equivalent required.
• 5+ years of experience in warehouse, shipping/receiving, logistics, or distribution operations, with prior leadership or supervisory experience preferred.
• Strong ability to lead teams, delegate tasks, manage priorities, and meet deadlines in a fast-paced environment.
• Hands-on experience with domestic and cross-border shipping processes, including courier platforms such as UPS and FedEx.
• Working knowledge of customs documentation, transportation regulations, and shipping compliance requirements.
• Proficient computer skills, including Microsoft Office applications and ERP systems; experience with Visual ERP is an asset.
• Strong mathematical and problem-solving skills with attention to detail and accuracy.
• Forklift and electric reach truck certification required or ability to obtain certification.
• Physically capable of lifting up to 60 lbs and standing/walking for extended periods.
• Strong communication skills with the ability to follow instructions, train others, and collaborate effectively across departments.

Salary and Benefits: $32/hr | Health Benefits | Paid Vacation | Free Parking | RRSP | HSA