Branch Lead and Backup Driver - Permanent Full-Time - Port Coquitlam, BC

We make shipping easier for Canadian businesses and entrepreneurs.

Since 2001, Chit Chats has helped small businesses and entrepreneurs ship across Canada and around the world with simple, affordable shipping solutions.

But we’re more than a shipping company. We’re a team of people who care about helping others succeed. We’re curious about how we can do things better, cheerful in how we show up, and always ready to help.

If you want to work somewhere your ideas matter, your teammates have your back, and the work you do helps Canadian businesses and entrepreneurs grow, you’ll fit right in at Chit Chats!

Job Description

The Opportunity

We’re looking for a Branch Lead (with possibility of taking on a Driver role on-call) who brings positive energy, curiosity and care to everything they do.

You’ll help lead our branch operations, support and motivate the team, create great client experiences, and jump in wherever you’re needed to keep things moving.

What You’ll Do

• Lead the branch — Keep daily operations running smoothly, safely and efficiently.

• Champion the client — Create helpful, welcoming experiences.

• Support your team — Lead by example and help create a positive, collaborative environment.

• Keep things moving — Ensure shipments are processed accurately, efficiently.

• Jump in — Support freight handling other branch needs.

• Make things better — Look for opportunities to improve how we work and serve our clients.

• Live our values — Be Caring, Curious and Cheerful in how you lead, communicate and show up.

As back up Driver , you are responsible for transporting client shipments safely and in a timely manner while following MTO regulations and maintaining safety precautions for self and company vehicles.

Responsibilities

• Safely transport client shipments on time

• Safely operate company vehicles

• Conduct inspection of vehicles for mechanical operation and/or safety issues 

• Review and Report daily/weekly/Monthly maintenance

• Immediately report defects/safety issues/maintenance needs, accidents or violations

• Document and log work/rest periods in accordance with regulatory requirements and/or company policies.

• Comply with laws/ regulations as well as with company policies and procedures

• Load and unload vehicles as required

• Collect and verify delivery instructions and shipment manifest 

• Ensure pick up and delivery are done timely and efficient manner

• Communicate delays with the dispatch officer in a timely manner

• Use Chit Chats platform and other technology deemed necessary by the company to complete the trip.

• Work with supporting departments, such as compliance, branch staff,& warehouse staff in order to successfully complete trips. 

Where You’ll Work

Primarily at our Port Coquitlam location.

Why Chit Chats?

If you take pride in helping people, enjoy solving problems, and believe work should be both meaningful and enjoyable, we’d love to meet you.

Bring your care, curiosity and cheer—and help us make shipping easier for Canadian businesses and entrepreneurs.

Qualifications

What You Bring

• 2+ years of retail, branch or customer service experience

• Strong communication, organization and problem-solving skills

• A genuine passion for helping people

• A positive, proactive “let’s figure it out” attitude

• Computer and administrative skills

• Comfortable working in a fast-paced, hands-on environment

• Must possess a valid drivers license and maintain it during the course of employment 

• Minimum three years commercial experience driving

• Clean CVOR (must report any major infractions at time of hire).

• Working knowledge of applicable truck driving rules and regulations

• Adaptability and foresight to handle unexpected situations (traffic, mechanical failure, weather conditions, etc.)

• Capacity for rapport and relationship building with supporting departments, partners and Border Officials 

• Class 1 safety shoes required

Additional Information

Total Rewards and Compensation:

• Starting Pay Rate (Branch Lead): $19.00 per hour Driver Pay : $24.75 per hour
• Employer paid Group Benefits (Health, Dental and Vision; 80% coverage). 
• Annual Year-End Bonus .
• Birthday leave (Paid).
• Two weeks paid vacation
• A rich GRSP plan  eligibility after 3 months of employment
• This is a Permanent Full-Time position.

We thank you for your application, but only those candidates selected for an interview will be contacted.

Please note that the successful candidate will be subject to reference and criminal background checks prior to employment.

As a federally regulated employer, Chit Chats Express fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply.