Associate Director It Operations

Lead infrastructure, operations, and support for BCGEU as Associate Director of IT Services, guiding technical teams and major incident response. Travel is required for this role.Reporting to the Executive Director of Technology, you will co-lead BCGEU’s IT department and serve as the Director’s designate when required. Your work spans IT infrastructure, service delivery, cybersecurity, project coordination, and user-focused support. You will help maintain reliable systems while shaping infrastructure priorities and technology roadmaps.Key Responsibilities:
Co-lead timely technical support and monitor service-level agreementsLead high-severity incident containment, analysis, and remediationRecruit, mentor, and develop technical department staffOversee infrastructure operations, monitoring, and support processesCoordinate infrastructure projects, status reports, and stakeholder communicationsRequirements:
10+ years in IT operations and service delivery3+ years managing a technical teamExperience operating infrastructure, helpdesk, and incident servicesStrong knowledge of Microsoft 365, identity, and endpoint managementValid B.C. Driver’s Licence for required travelBring IT leadership, infrastructure expertise, incident management, and service delivery experience to BCGEU’s technology department.
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