Road Adjuster

Job Responsibility:

We're innovative, progressive, and experiencing off-the-chart growth. As one of Atlantic Canada's largest insurance brokers, we're committed to providing exceptional coverage and customer care. Competitive and personalized - we're not your average broker!

On behalf of our subsidiary company, Rock Adjusting, we're looking for an insightful and empathetic Claims Adjuster to join our team based out of our St. John's, NL office. Established in 1997 to adjust claims for customers of Munn Insurance, Rock Adjusting is young, innovative, and digitally dynamic. You'll work alongside a diverse group of insurance professionals who share the goal of providing a remarkable customer experience. Every day is going to be different, and it will be exciting.

Our people are our greatest asset! We offer our employees the following perks:

• Paid in-house training to successfully become a licensed insurance professional and complete the Charted Insurance Professional (CIP) designation;
• A hybrid work environment;
• Health and dental coverage, including access to a 24/7 Employee Assistance Program (EAP);
• Comprehensive leave program including vacation, sick, and personal days - plus a company-wide holiday break at the end of every calendar year;
• Competitive employee incentive plan;
• An extensive group retirement plan, including a defined contribution pension plan and voluntary RRSP and TFSA options;
• Frequent team-building activities and much more!

About You

You're inquisitive; you have an open mind and always ask questions. You're empathetic, possess strong communication and negotiation skills, and take a customer-first approach to resolve claims. You have a background in claims investigation, as well as a desire to complete professional development and achieve a CIP designation (if you haven't already done so!). If you're ready to help our team build the best customer service experience possible (seriously, we're talking world-class), then we want to hear from you!

Job Duties

As a Road Adjuster, you will:

• Collect and document field claims related information clearly and concisely while following accuracy and quality standards;
• Maintain proactive and proficient file handling of assigned claims with varying levels of complexity while adhering to established company guidelines and procedures;
• Use technical knowledge and human relations skills to investigate, evaluate and settle claims within your authority level;
• Exercise sound judgment in the evaluation, negotiation and settlement of claims within authority guidelines;
• Promptly manage communications with clients, third party claimants, legal counsel and experts;
• Act as an ambassador for Rock Adjusting by representing and promoting our brand and business in a positive way to customers, prospects and insurance partners;
• Be a positive contributor to our culture, which is focused on teamwork, service excellence, innovation, initiative, community, and fun;
• And, of course, assist in other duties as required.

Please note, the successful candidate will be required to travel within the Avalon Peninsula Region regularly and must possess a valid driver's license and satisfactory driving record.

We pride ourselves on providing competitive salaries and industry-leading benefits. We offer a work environment where your opinions are valued and expected! We take pride in our employee programs, including health and wellness initiatives, charity involvement, social events and much more.

If you are committed to excellence, believe you could be a valuable addition to our team, and succeed in a dynamic, creative growing business environment where you can advance your career, please apply online by 4:30 pm Friday, May 12, 2023.

We are an equal opportunity employer and encourages applications from all qualified individuals. We thank all applicants for showing an interest; however, only candidates selected for an interview will be contacted.

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Company events
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care
• VRSP

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: Hybrid remote in St. John's, NL