Customer Relationship (Require Mandarin)

Position Overview

TechBlazers, a leading STEM education center, seeks a dynamic bilingual Customer Success Representative. This role combines sales expertise with relationship management to drive growth and student enrollment. The position offers a hybrid work model with both on-site and remote opportunities, including content creation for our marketing channels.

Key Duties

• Drive enrollment through effective communication with prospective families via WeChat and phone, creating personalized learning plans and managing the admission process
• Create engaging content for WeChat Moments and Xiaohongshu while managing pre-sales inquiries and customer relationships
• Develop and nurture leads through our CRM system, ensuring consistent follow-up and conversion
• Handle administrative duties including scheduling, customer reception, and office management
• Collaborate across departments to enhance product offerings and marketing strategies

Required Skills

• Native fluency in both English and Mandarin (written and verbal)
• Strong interpersonal skills with a customer-first mindset
• Minimum 1 year of sales experience (education sector preferred)

Schedule

• Weekdays (Mon-Wed, Fri): 4:00 PM - 8:00 PM (flexible)
• Weekends: 9:00 AM - 6:00 PM
• Weekly commitment: 35-40 hours

Location

• 500 Hwy 7, Third Floor, Richmond Hill - Convenient location with ample amenities
• Hybrid working model available based on class schedule

To apply, email your resume to View email address on ca.edajobs.com or connect via WeChat (ID: techblazes)

Compensation & Growth

• Starting salary: $20-27/hour based on experience
• Sales commission structure
• Social media content creation bonuses
• Fast-track management opportunities within 3-6 months
• Potential for equity participation in future locations

Company Profile

Founded in 2014 as RoboEDU, TechBlazers has evolved into Canada's premier technology education provider, serving over 3,000 students aged 4-18 across the country.

We offer comprehensive STEM education including robotics, programming, 3D design, AI, and competition preparation. Our services extend to academic planning, particularly for students targeting top U.S. universities.

As a membership-based learning community, we facilitate regular interactions between industry professionals, alumni, and current students. Our commitment to parent engagement ensures transparent communication about student progress.

We pride ourselves on delivering premium education to students from leading private and public schools. This role is crucial in maintaining our high standards of service and contributing to our continued growth.

Techblazers official website: techblazers.ca

Techblazers homepage on Xiaohongshu: techblazers

Job Type: Full-time

Pay: From $40,000.00 per year

Additional pay:

• Commission pay

Benefits:

• Employee assistance program
• Flexible schedule
• On-site parking
• Paid time off
• Profit sharing
• Stock options
• Store discount
• Tuition reimbursement
• Work from home

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person