Customer Service Representative

Customer Service Representative

Employer: Cayuga Mutual Insurance Company

Location: Cayuga, Ontario

Employment Type: Full-time, Hybrid, Permanent

Status: Immediate opening due to growth

Expected Compensation:

We offer a competitive compensation package designed to reward both exceptional customer service and successful sales performance.

• Base salary: $40,000 – $75,000 annually, based on experience and qualifications.
• First-year commission opportunities: Commission paid on eligible new business sales in accordance with company commission schedules.
• Additional benefits include:
• Health and dental benefits after three-month probation period
• Defined Contribution Pension Plan after a year’s service.
• Paid vacation
• Training and professional development
• Licensing support, where applicable
• Opportunities for career growth within the insurance industry

About Cayuga Mutual Insurance Company

Cayuga Mutual Insurance is a member‑owned, community‑focused insurer based in Cayuga, Ontario, proudly serving policyholders since 1875. Rooted in Ontario’s mutual tradition, we offer a full range of Home, Auto, Farm, and Commercial coverage, delivered by local agents who put our members first. As a pure mutual, we have no outside shareholders; our policyholders are at the heart of how we operate, and premiums stay in the community through local jobs and support. Celebrating 150+ years of service, we continue to invest in our neighbors and provide dependable protection for what matters most.

About the Role

Cayuga Mutual Insurance is seeking a motivated and member-focused Customer Service Representative with insurance sales ability to join our team.

In this role, you will support our growth initiatives by providing administrative support to the sales team and serving our members by responding to inquiries, identifying needs or gaps in coverage, and offering appropriate insurance solutions. The ideal candidate is professional, personable, and comfortable building long-term member relationships.

This position is well-suited for someone who enjoys helping people, can explain insurance products clearly, and is motivated by first-year commission opportunities on eligible sales.

What You’ll Do

• Support the sales team while working closely with other departments like Underwriting, Finance, and the Leadership Team.

• Respond to inquiries by phone, email, and in-person interactions.

• Provide friendly, timely, small-town service to new prospects and existing members – this is who we are!

• Explain coverage options, process policy changes, and answer billing questions.

• Identify cross-selling and up-selling opportunities where appropriate.

• Assist with quotes, property valuations, and other renewal activities.

• Maintain accurate client records and documentation in our CRM.

• Ensure all activities comply with Ontario insurance regulations and company policies.

• Support member retention through proactive service and ongoing relationship-building.

What You Bring

• Previous customer service experience, preferably in insurance or a related field.

• Strong communication and interpersonal skills.

• Ability to earn client trust and clearly explain insurance options.

• A positive, team-oriented attitude with a strong commitment to client service.

• Strong attention to detail and organizational skills.

• Ability to manage multiple member requests in a fast-paced environment.

• Comfortable using computer systems, CRM software, email, and quoting platforms.

• Insurance experience is an asset.

• Active Ontario insurance licence (OTL or RIBO) is preferred.

• Candidates willing to obtain the required licence may also be considered.

Work Model

This position is based at our head office in Cayuga, Ontario and offers a hybrid work arrangement. We support work-life balance while maintaining the collaboration needed for team success. The hybrid arrangement must be approved by the Underwriting Manager and may be changed based on business needs.

How to Apply

Email your resume and a brief cover letter to View email address on ca.talent.com with the subject line ‘Customer Service Representative — Your Name.’

Diversity, Inclusion, Accessibility & Pay Equity

Equal Opportunity & Human Rights. Cayuga Mutual is an equal opportunity employer. We are committed to a workplace and recruitment process free of discrimination and consistent with the Ontario Human Rights Code. We welcome applicants from all backgrounds

Accessibility (AODA)

Recruitment & Selection. We are committed to an inclusive, barrier‑free recruitment and selection process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Pay Equity & Equal Pay

Cayuga Mutual complies with Ontario’s Pay Equity Act and the ESA’s equal pay for equal work requirements. We maintain compensation practices designed to ensure equal pay for substantially the same work, regardless of gender.

Transparency & Candidate Communication (ESA)

These postings disclose the expected compensation and vacancy status. Cayuga Mutual may use artificial intelligence to screen, assess or select applicants. All interviewed candidates will be notified of the hiring decision within 45 days of their last interview.