Analyst, FM-PRO Support Services

Company Description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto. 

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality. 

Job Description

Union: Non-Union

Number of vacancies: 1

New or Replacement Position: Replacement

Site: Toronto General Hospital

Department: FM-PRO Operations

Reports to: Sr. Director

Hours: 37.5 hours per week

Salary Range: $35.35 - $53.03 per hour

Shifts: Days (8:00am-4:00pm)

Status: Permanent Full-Time

Closing Date: September 7, 2026

Position Summary

The FM-PRO Support Services Analyst works in collaboration with the Sr. Director of Environmental Services and Patient Transportation Operations to support management decision-making. The primary responsibilities include analyzing, interpreting, and reporting operational and quality data on both a routine and ad hoc basis. This role supports various areas such as Environmental Services, Patient Transportation and Linen. Additionally, the analyst benchmarks best practices for operational, clinical, and quality measures. They prepare presentations, briefing notes, meeting minutes, and literature reviews, and work on special projects. The analyst also performs cross-functional duties as assigned or requested, ensuring comprehensive support for the FMPRO Operations.

Duties

• Perform data analysis, interpretation, and reporting for management decision-making.
• Maintain accurate documentation of processes while designing and developing dashboards and scorecards.
• Prepare ad hoc reports, presentations, and briefing notes.
• Develop knowledge of performance measurement, quality management, and best practices.
• Gain experience with departmental and UHN databases (e.g., Epic, Archibus).
• Develop an understanding of the interdependencies between FMPRO Operations and Clinical, Diagnostic, and Support functions across UHN.
• Apply problem-solving methods and analytical skills. Recognize and resolve problems using standard procedures.
• Develop rapport and teamwork skills.
• Work for consensus and contribute to team goals. Act as a resource to team members.
• Communicate effectively in team meetings, accurately capturing meeting points and action items.
• Participate in work groups and committees.
• Provide updates on tasks and work well with diverse teams. 

Qualifications

• At minimum, completion of a bachelor’s degree in Business, Health Admin or Health Sciences or recognized equivalent required.
• Minimum of 2-3 years of relevant experience.
• Previous experience in Environmental Services, Patient Transportation and Linen Services is an asset.
• Ability to act as a resource and role model.
• Skilled in facilitating and resolving problems.
• Strong data analytics and problem-solving skills.
• Experience with Power Bi, Microsoft Excel, and SQL.
• Excellent written and verbal communication skills, excellent organization, prioritization skills, computer skills, ability to learn quickly and work independently
• Excellent interpersonal skills
• Ability to work under pressure and attend to details
• Ability to perform duties in a professional and courteous manner and produce high quality work while meeting deadlines in accordance with UHN standards
• Client service-oriented, with the ability to work effectively with diverse groups and appreciate that differing opinions, backgrounds, and characteristics enhance the richness of any challenge or situation.
• Ability to perform multiple concurrent tasks
• Knowledge of applicable legislative, UHN and/or departmental policies
• Satisfactory attendance

Additional Information

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN. 

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP ) 
• Close access to Transit and UHN shuttle service 
• A flexible work environment
• Opportunities for development and promotions within a large organization 
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.) 

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration. 

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.