Organization Change Management Subject Matter Expert (SME) - MSON #27

Job Title: Organization Change Management Subject Matter Expert (SME)

Location: Toronto, ON, Canada

Experience: 9+ Years

Job Category: Organization Change Management

Job Summary

We are seeking an Organization Change Management Subject Matter Expert (SME) with extensive experience in leading enterprise-level organizational change and transformation initiatives. The SME will provide strategic direction, methodology expertise, and advisory support for complex change programs involving multiple business functions, leadership groups, and stakeholder communities.

This role requires deep expertise in change-management frameworks, stakeholder engagement, executive communications, training and capability development, organizational readiness, resistance management, and adoption measurement.

The successful candidate will advise senior leadership, establish change-management standards, mentor change practitioners, and ensure that change strategies are integrated into business transformation initiatives to achieve sustainable outcomes.

Key Responsibilities

Change Strategy and Governance

• Define enterprise-level change-management strategies, operating approaches, and implementation plans for complex transformation programs.
• Establish and maintain change-management standards, governance practices, tools, templates, and methodologies.
• Advise executive sponsors and senior leaders on organizational change strategy, business readiness, and adoption risks.
• Ensure change-management activities are integrated into transformation roadmaps, project plans, and business objectives.
• Evaluate and tailor established change-management frameworks to meet organizational needs and transformation complexity.
• Provide oversight across multiple change initiatives to ensure consistency, quality, and alignment with strategic priorities.

Stakeholder Engagement and Leadership Alignment

• Lead stakeholder mapping, influence analysis, change impact assessments, and engagement strategies for enterprise-wide initiatives.
• Build alignment among executive sponsors, business leaders, functional heads, and impacted stakeholder groups.
• Develop strategies to strengthen leadership sponsorship, stakeholder commitment, and employee participation.
• Advise leadership teams on resistance patterns, organizational readiness concerns, and appropriate intervention strategies.
• Facilitate executive workshops, strategic alignment sessions, and high-impact stakeholder discussions.
• Establish change champion networks and engagement mechanisms to support adoption across business units.

Communications and Change Advocacy

• Define enterprise change-communications strategies, key messaging frameworks, and leadership communication plans.
• Oversee the development of executive communications, employee announcements, leadership presentations, and change narratives.
• Ensure communications clearly articulate the rationale, benefits, implications, and expected outcomes of organizational changes.
• Establish communication governance and feedback mechanisms to monitor employee understanding and engagement.
• Advise leaders on communication approaches for sensitive, complex, or high-impact organizational changes.

Training and Organizational Capability Development

• Define enterprise training and enablement strategies aligned with business transformation objectives.
• Oversee training needs assessments, learning plans, capability development, and employee enablement initiatives.
• Ensure training approaches address different stakeholder groups, role requirements, and learning needs.
• Establish mechanisms to evaluate training effectiveness, employee readiness, and sustained adoption.
• Coach and mentor change managers, business stakeholders, and change champions.
• Develop organizational change-management capabilities through knowledge sharing, coaching, and best-practice adoption.

Change Measurement and Continuous Improvement

• Define key performance indicators and measurement frameworks for change readiness, stakeholder engagement, training effectiveness, adoption, and business outcomes.
• Establish reporting mechanisms to provide leadership with visibility into change progress, risks, and areas requiring intervention.
• Evaluate change-management effectiveness and recommend corrective actions to address adoption challenges.
• Lead post-implementation reviews and develop recommendations for sustaining organizational changes.
• Identify opportunities to improve change-management processes, tools, and organizational capabilities.
• Provide expert guidance on complex change challenges and recommend evidence-based solutions.

Required Qualifications

• Bachelor's degree in Business Administration, Organizational Development, Human Resources, Communications, or a related discipline. A master's degree is an asset.
• 9+ years of experience in organization change management, enterprise transformation, organizational development, or related fields.
• Demonstrated expertise in developing and leading change-management strategies for complex organizational initiatives.
• Extensive experience applying change-management frameworks and methodologies across different business functions.
• Proven ability to advise executives and senior leaders on change strategy, sponsorship, readiness, and adoption.
• Strong expertise in stakeholder engagement, organizational impact assessments, and resistance management.
• Extensive experience designing communication strategies and overseeing enterprise-wide change communications.
• Experience establishing training and enablement strategies for diverse stakeholder groups.
• Proven ability to define change-management governance, standards, performance metrics, and reporting practices.
• Strong leadership, facilitation, consulting, influencing, and problem-solving skills.
• Demonstrated ability to mentor change practitioners and build organizational change-management capabilities.
• Experience managing competing priorities across complex, multi-stakeholder programs.

Preferred Qualifications

• Recognized change-management certification, such as Prosci or an ACMP-aligned certification.
• Experience leading enterprise-wide business transformation, operating model changes, organizational restructuring, or process transformation.
• Experience establishing an organizational change-management centre of excellence or enterprise change capability.
• Experience advising executive steering committees and senior program leadership.
• Familiarity with program governance, benefits realization, and organizational performance measurement.