Bilingual PMO Lead: Enterprise Onboarding

WHO WE ARE

GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All. We believe health care is a right, not a privilege, and we are committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential.

Through our unique integrated payer-provider ("payvider") model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities. Through GreenShield Cares, we positively impacted the health and well-being of over one million Canadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additional three million Canadians by 2030 – across mental health, essential medicines, and chronic disease management – through scalable initiatives that deliver meaningful change in pursuit of our mission of Better Health for All.

At GreenShield, our culture is where purpose meets passion and performance. Our teams work as one to deliver meaningful, measurable impact for the people and communities we serve.

THE ROLE IN A NUTSHELL

Base Salary: CAD $94,046.00 - 142,069.00

The Bilingual Manager, Enterprise Onboarding PMO is responsible for leading a team of Project Managers and collaborating with various stakeholders to deliver the streamlined and successful onboarding of new clients for all GreenShield’s lines of business in Insurance, Administration, and Health.

This role has a significant focus on onboarding and supporting small business clients, requiring the ability to manage a high volume of implementations while delivering a personalized and consultative customer experience.

The Manager is accountable for the overall delivery of the team’s projects and ensures that the established service delivery model and project governance guidelines are followed. Overseeing multiple deliverables simultaneously, influencing positive client outcomes, efficiency, standardization, change management and risk mitigation are key requirements for this role. The Manger will be a key contributor to the EOE transformation and strategic direction in delivering on GS’ mission as a payer-provider. This role will be a key 1st point of escalation and will commit to a continuous improvement mindset with client success outcomes and satisfaction. Through strategic direction, thought leadership, expertise and oversight, the Manager will drive end-to-end initiatives, and create the conditions for success by building strong alignment and buy-in with many stakeholders and ensure cross-functional teams deliver outcomes that satisfy both customer, employee and business growth and retention needs.

The ideal candidate is passionate about accomplishing project objectives by planning and evaluating project activities and thrive when working with project teams.

OVERVIEW OF RESPONSIBILITIES:

• Guide the overall onboarding of new clients/partners to ensure the desired outcomes are achieved through a high performing team. Influence and maintain a modular approach based on complexity and standardization for projects spanning all GS LOBs. Ensure the first impression is focused on client deliverables and expectations.
• Oversee project governance including controls, procedures, documentation-scope and project plan deliverables. Ensure the team has the right toolsets for performing the EO PMO function.
• Develop and lead change management and change request plans for large existing client amendments.
• Lead an Agile delivery model to support key value streams and initiatives already underway in various areas as we transform as an organization.
• Champion and manage new and existing responsibilities, requests and projects.
• Define clear measurements of success with KPI reporting and insights on a regular basis.
• Oversee the portfolio of initiatives and report on status (including scope, budget, and timelines), ensuring the team remains on target with the strategic priorities and financial plans.
• In the absence of the Director, assume role as back-up.
• Build a team and approach dedicated to Client/Customer/Advisor satisfaction
• Build and maintain strong relationships with key stakeholders.
• Monitor sales pipeline to forecast resource plans and coordinate with other impacted stakeholders.
• Deliver finalist presentations to stakeholders in a professional and polished manner
• Mange expectations and competing priorities with various key groups
• Lead the team while embracing GSC’s Mission, Vision, Values and demonstrate GSC Leadership Behaviors.
• Provide the team with support on issues and/or obstacles which may include leading implementation projects if required.
• Develop the team through recruitment, orientation, training, coaching, performance management, and strengthen employee engagement by deploying action plans.
• Monitor and manage productivity, team effectiveness and focus on continuous improvement by incorporating stakeholder feedback.
• Create clear measures of success for the team and members so they can be successful in their roles.
• Maintain a solid succession and cross-training plan for the team, avoiding single points of failure or disruption.

WHO WE'RE LOOKING FOR

This position requires the following minimum competencies and qualifications:

• University Degree or equivalent work experience
• Project Management Professional (PMP) certification
• Demonstrated Management or Supervisory experience, 5+ years
• Expertise in group benefits administration and insurance and individual benefits, and / or related industries

• Superior project or program management experience

This position requires the following other requirements:

• Bilingualism is a must with knowledge of Quebec market
• PMO governance/framework- methodology, quality, risk mitigation and quality
• Industry foundational H & D Insurance background- group products/individual benefits, administration, PBM, Health or related industries
• Leadership and Performance Management
• Demonstrate strong leadership, negotiation and team building skills
• Excellent analytical, problem solving and decision-making skills
• Excellent communication, presentation, negotiation and interpersonal skills.
• Deliver Results against pre-defined success measures
• Collaborator/Relationship-builder
• Ability to multi-task and work under pressure
• Strong personal integrity and work ethic- takes responsibility; likes to be held accountable for results.
• Embrace the corporate values of GSC
• Highly organized approach to their work.
• Solution oriented with strong technical skills
• Ability to get involved at a detailed level
• Some travel required

THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making adifference together.

Here’s to Better Health for All!

A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through View email address on apply.j-vers.com. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.

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