Business Process Optimization Lead

Job Responsibility: Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence. We are embarking on an exciting journey to transform our Personal Insurance business with our move to Guidewire. As the Business Process Optimization Lead, you will work in a collaborative and matrixed environment, to impact, influence and negotiate with key partners and be considered a strategic advisor and inspiring leader in the delivery of business process reengineering and optimization to drive efficiency and enhance overall user experience and straight through processing. Shape the transformation and redesign of processes in the Personal Insurance business, through the design and delivery of a future state vision and a repeatable and effective process engineering design practice, informed by organizational and industry best practices. You will deliver optimized and enhanced business processes, collaborate with senior leadership and teams across the organization to streamline our operations and implement strong business models. You will foster a culture of continuous improvement and innovation within the operations teams, encouraging proactive problem-solving and new ways of working. Come join our team! What you'll do:

• Delivery of new business processes as part of Personal Insurance Transformation. Overseeing implementation, securing agreement from impacted partners and embedding future-proof change in our ways of working to drive a more efficient and robust Personal Insurance business.
• Align with business partners on critical metrics that show the intended improvements from the redesign work, and ensuring sufficient monitoring is in place from launch date.
• Setting a foundation for future improvement by empowering business teams to monitor and quickly adjust to changes in the external and internal environment which impact the designed processes.
• Conduct analysis, and collaborate across Operations, enablement and PI teams, to identify and deliver optimization opportunities, with emphasis on initiatives which reduce risk, improve the broker/customer experience and streamline / digitize/ automate / simplify business processes.
• Work closely with business and project teams to understand objectives and technology capabilities, ensuring a holistic approach that considers people, systems, and workflows.
• Partner to drive the adoption of the designed automation and digital transformation tools. Ensure successful launches, seamless implementation and operational integration of projects and initiatives, including applicable training, communication and change management requirements to enhance adoption.
• Encourage the team to identify and eliminate non-value-adding processes, focusing on business value.
• Keep up-to-date with industry trends and advancements in business process reengineering methodologies.

What you'll bring:

• Bachelor's degree in Business Administration, Management, or a related field.
• 5+ years of experience in business process reengineering or process improvement roles. P&C insurance experience is preferred.
• Strong track record in (ideally in the insurance industry) process engineering, design, optimization, ownership and automation, as well as operational management or large-scale continuous improvement programs..
• Experience in a transformational environment, overseeing implementation through to the launch of new processes, influencing a broad range of partners and varying levels of seniority
• Demonstrated experience with P&C Insurance processes such as underwriting operations, billing regulatory compliance, risk management, and customer servicing.
• Ability to think strategically, articulate complex challenges, and develop and execute on strategic initiatives at all levels of the organization.
• Keen interest in technology as an enabler to operations, derive actionable insights from complex data, with a proven ability to conceptualize and analytical problem solving.
• Demonstrated ability to prioritize for impact, handle competing priorities and deliver on time, while working with partners to ensure prioritization meets needs.
• Expertise in Lean, Six Sigma, or similar process improvement methodologies.
• Highly collaborative and able to thrive in a matrixed environment, with the ability to impact, influence and negotiate with key senior partners

What You'll Get:

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Outstanding Career Development opportunities.
• We'll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year.
• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion
• Corporate wellness programs to support our employees' physical and mental health.
• Hybrid flexible work model.
• Company Culture: An encouraging and collaborative work environment that values your contributions.
• Impact: Play a crucial role in transforming our business and contributing to our mission of delivering outstanding service.

Join us at Aviva and be a part of a team that values your contributions and supports your growth. Together, we can achieve great things. Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted both internally & externally. Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.