Manager, Vehicle Transportation

Select how often (in days) to receive an alert:Join Livingston andgrow your career inthe constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia.Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston.Job Type:Full TimeJOB SUMMARY
Reporting to the Director, the incumbent is responsible for the overall branch performance, service quality and supporting sustainable growth.KEY DUTIES & RESPONSIBILITIES
Plan, direct and manage the overall operations of the branch in conjunction with company policies and procedures, ensuring delivery of quality service to our customers at all times.Forecast needs, establish objectives and prepare/adhere to budget.Observe, react and report any changes and industry / competitive developments affecting the company.Make recommendation to senior management regarding opportunities to enhance operations, develop business, optimize efficiencies and reduce costs.Be responsive to concerned or dissatisfied clients to effectively identify problem areas, refer to appropriate areas of responsibility, follow up internally, and confirm client satisfaction on a timely basis.Oversee and follow-up on the delivery of quality service to key clients with regularity.Builds relationships with customers (manufacturers, auctions etc.) to ensure long-term loyalty and provide an opportunity to solicit additional business during slower periods.Negotiate rates and develop relationships with 3rd party carriers and local suppliers / services providers.Focused effort on product throughput, asset utilization and cost control to optimize truck and rail margins.Develop and maintain Standard Operating Procedures for inspection and delivery processes.Provide senior management with any appropriate branch/department reports.Support and develop continuous improvement initiatives to enhance quality of service.Oversee facility maintenance.Assist in compliance with all applicable safety standards.May be required to sit on internal or external committees and represent the company in legal matters.Responsible for recruiting, coaching, guiding, training, planning, and developing all members of the operations team.Work on special projects as required by Director.When necessity dictates, may be required to perform duties normally handled by subordinates.Perform other related duties as assigned by management.Adhere to established policies and procedures.KNOWLEDGE & SKILLS
To perform this job successfully, the person must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable a person with disabilities to perform the essential functions.Strong leadership qualitiesUse analytical abilities and common-sense approach to problem solvingStrong focus on customer service and relationship buildingExceptional planning, organizational and analytical skillsGood negotiating skills and effective conflict resolutionAbility to handle stressful situations and high volume of workIntermediate to advanced knowledge of Microsoft Office (Word, Excel)Excellent communication skills (both written and verbal)WORK EXPERIENCE – MINIMUM REQUIRED
3 years of related experienceEDUCATION
Required: Associates Degree or post-secondary educationCERTIFICATIONS DESCRIPTION
COMPETENCIES
Business Acumen and Straight TalkInclusion and CollaborationCustomer First FocusLeading and DevelopingAgilityAccountabilityLivingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.
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