Solution Engineer

Solution Engineer
Location:
New York, New York, United States;
Vancouver, British Columbia, Canada;
Washington, District ofColumbia, United StatesDepartment:
Pre-SalesHere's a summary of the role:
Do you enjoy combining technology, business strategy, and customer engagement to solve complex challenges? As a Solution Engineer II, you'll play a critical role in helping organizations understand how modern Governance, Risk & Compliance (GRC) solutions can transform the way they operate. You'll partner with sales teams, engage directly with senior stakeholders, deliver impactful software demonstrations, and become a trusted advisor throughout the customer journey. This is an opportunity to develop deep product expertise, influence strategic purchasing decisions, and accelerate your career in a high-growth SaaS environment.Here's a breakdown of what you'll do (not all of it, just the important stuff):
Deliver engaging, consultative product demonstrations that address customer business challenges and goalsPartner closely with Account Executives to drive the technical strategy behind new opportunities and support successful deal outcomesWork with customers to understand requirements and design solutions that align with their needsPresent confidently to audiences ranging from operational users to executive stakeholdersCollaborate with Product Management and other internal teams to share market feedback and support product innovationRepresent Diligent through customer-facing events, webinars, and industry engagementsThese are the essentials you'll need to get an interview:
3-5 years of experience in a Solution Engineering, Sales Engineering, Pre-Sales, or similar customer-facing technical roleProven experience delivering software demonstrations and presenting solutions to customersStrong ability to translate business requirements into technology solutionsExcellent communication and stakeholder management skills, with the confidence to engage audiences at all levelsExperience working alongside sales teams to support complex software sales cyclesAbility to quickly learn new technologies, products, and business domainsA proactive, self-driven approach with a passion for continuous learning and developmentIt would be great if you had these too, but we'll support you if you don't:
Experience within Governance, Risk & Compliance (GRC), Ethics & Compliance, Risk Management, or Third-Party Risk ManagementExperience working in a SaaS environmentFamiliarity with AI tools and emerging technologiesKnowledge of Salesforce, Gong, or similar sales enablement platformsRelevant certifications or specialist expertise in a compliance, risk, or governance domainAt Diligent, you'll join a collaborative team that values curiosity, innovation, and continuous learning. If you're excited by the prospect of helping customers solve meaningful business challenges while building both technical and commercial expertise, we'll love to hear from you.About Us
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly – those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you're not just building the future – you're an agent of positive change, joining a global community on a mission to make an impact.Learn more atdiligent.Com or follow us onLinkedInandFacebookWhat Diligent Offers You
Creativity is ingrained in our culture.
We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clientsWe care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programsto name a fewWe have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.Diversity is important to us.
Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability –to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time.
We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and US EEOC’s Know Your Rights. We are a drug free workplace.We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at View email address on ca.hrm.tc support a fair and consistent hiringprocess, we use AIand digital automated tools to assist our recruitment team in organizing candidate data, surfacing relevant applications, coordinatinginterview scheduling and summarizing interview notes. All final screening, evaluation, and hiring decisions are made by humans on our team. To learn more about how we collect, protect, and process your information, please review our Candidate Privacy Policy.At Diligent, we recognize the value of a diverse global workforce. Visa sponsorship may be available for select positions based on business needs and specific role requirements. Sponsorship decisions are evaluated on a case-by-case basis, and eligibility should not be assumed for all opportunities.
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