LensCrafters - Team Lead (Nepean)
EssilorLuxottica Group
Requisition ID: 934005
Store #: 000960 LensCrafters
Position: Full-Time
Total Rewards: Perks/Incentive Information
LensCrafters is a place for visionaries. We’ve got a vision for pairing state‑of‑the‑art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life, because learning from the best makes us all better, and because continuing our legacy of the highest optical standards helps us innovate the future in optical care.
General Function
The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted and assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.
Major Duties and Responsibilities (Retail)
- Ensure the LensCrafters team provides unsurpassed Customer Service
- Proactive & solution driven, accurate execution & product knowledge
- Assists customers with selections, provides recommendations, assists sales associates
- Serves as a responsible alternate store key holder
Major Duties and Responsibilities (Lab)
- Custom fits glasses & precisely places prescription in lenses
- Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology
- Ensures finished eyewear meets optical standards & customer requirements
- Creates a safe working environment for all, demonstrates safe work practices
- Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems
Basic Qualifications
- HS diploma/GED
- Strong optical & retail experience
- Knowledge of current optical theory & merchandise
- Strong communicator & listener
- Strong inter‑personal skills
- Strong basic math skills
- Sales skills
- Problem solving ability
- Familiarity with cash register, computers & calculators
- Leadership & training experience
- Edging & mounting experience
- Basic optics knowledge & optical measurement experience
Preferred Qualifications
- State licensure (if applicable) &/or ABO Certification in non‑licensed states
- LensCrafters Final Eyewear Inspector Certification
- LensCrafters Quality, Fitting & Adjusting Program
- Optical machinery/instruments experience
- Customer service experience
- AccuFit Digital Measurement System certification
- Knowledge of current store merchandise & lens options
Pay & Benefits
Pay Range: 19.96 - 32.07
Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
Equal Opportunity Employer Statement
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
#J-18808-LjbffrVacancy posted 4 hours ago
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