Dental Product Specialist - 12 month contract

About Henry Schein One

Our Academic team supports dental schools and training programs across Canada with two leading products, axiUm and Ascend Academic. These platforms help institutions manage clinical workflows, streamline teaching, and enhance the student learning experience. We empower dentists to focus on patient care, ensuring practice success, and our work starts with the students who will become those dentists. With more than 20 years of experience in Canadian dental practice management and global academic-dental markets, our team builds reliable, easy-to-use tools that help students, faculty, and clinic staff work smarter every day.

Dental Product Specialist

We are seeking a curious and detail-oriented individual to join our team as a Dental Product Specialist on a temporary leave coverage basis. In this role, you will bring your dental knowledge to the axiUm product team, turn customer needs into practical software improvements, and check that new features work for dental teams. You are passionate about how software supports dental work, and you bring clear communication and follow-through to every task.

At HSOne Canada, you’ll join a flexible, high-performing team that values curiosity, collaboration, and ownership. You’ll work in an environment that encourages creative problem-solving, open communication, and the freedom to make a visible impact, with support for professional growth.

As a Dental Product Specialist, your key responsibilities will include:

• Gather feedback from customers, prospects, and dental subject-matter experts through product reviews and demonstrations to identify workflow challenges

• Translate dental workflows and customer needs into clear functional requirements and practical examples for the development team

• Work with Product and Engineering to review proposed solutions, test them against dental workflows, and document feedback and issues

• Help assess feature requests by considering customer value, workflow impact, and practical trade-offs

• Support release readiness by tracking assigned activities and communicating progress, dependencies, and risks

• Help create training materials that support adoption of new functionality

• Help investigate customer requests and escalations, clarify the underlying need, and coordinate follow-up with the right teams

Competencies

• Customer Discovery and Problem Understanding: Keep regular conversations going with dental users, and frame clear problem statements from what they tell you

• Solution Discovery and Experimentation: Test proposed solutions against real dental workflows early, and record what must be true for each idea

• Technical and Analytical Fluency: Understand how the product’s workflows and data fit together, check records for accuracy, and flag anomalies clearly

• Opportunity Assessment and Prioritisation: Keep the feature-request list organized, score requests on customer value and workflow impact, and raise risks and assumptions

• Outcome Definition and Decision Quality (Data): Help define how success will be measured for assigned work, and keep a record of the evidence behind decisions

• Ethics, Risk and Compliance: Identify privacy, accessibility, and patient or student data risks in proposed solutions, and raise them early

• Collaboration & Influence: Work with Product, Engineering, and customer-facing teams to keep shared work moving

• Growth Mindset: Ask thoughtful questions, learn unfamiliar workflows quickly, and act on feedback

• Accountable Decision Making: Own assigned work, track commitments, and know when to ask for help

• Customer & Value Orientation: Keep the dental team’s day-to-day needs at the center of product decisions

Where you’ll work: This is a hybrid role, with two days in office per week to facilitate brainstorming and team building. Our office is located across from Guildford Mall in Surrey, BC.

Qualifications

• A background in dentistry through education, clinical practice, or work with a dental software provider. Dental students and experienced dental hygienists are encouraged to apply.

• Familiarity with dental workflows and the needs of dental teams

• Experience learning new software tools quickly

• Experience explaining or demonstrating software to users in a clinical, dental, or training setting

• Experience organizing and tracking assigned work to deadlines

• Experience documenting needs, decisions, or priorities clearly

Asset: experience using, supporting, or training others on dental software, particularly axiUm, or experience in an academic dental clinic or dental education environment.

Our recruiting process

We keep our process simple so you and we can learn about each other.

• Intro and screening call

• Short online behavioural and cognitive assessment

• First interview

• Second interview, including a presentation

For us, hiring is always human first: every application is personally reviewed, every interview is human-to-human, and we only use AI tools to support listening and accuracy, never to replace real connection.

Compensation and benefits

The posted range for this position is between CAD $115,500 - CAD $131,000 which is the expected starting base salary range for an employee who is new to the role to fully proficient and experienced in the role. Many factors go into determining employee pay within the posted range including prior experience, training, current skills, certifications & education etc.

Our benefits also include:

• 3% RRSP matching

• Comprehensive health benefits plan, including 100% drug coverage

• 3-week paid vacation, growing up to 5 weeks with tenure

• Unlimited paid flex days

• Paid Birthday off

• 1 volunteer day per year

• Health and wellness spending account