Chatbot & Ivr Strategy Lead
EQ Bank | Canada's Challenger Bank
EQ Bank, Canada's Challenger Bank, is seeking an experienced lead for Chatbot, IVR, and AI initiatives. You will drive strategy, manage cross-functional projects, and collaborate with IT, Operations, Customer Service, and Product teams to enhance self-service and customer interactions.You will oversee vendor relationships, ensure quality testing, and maintain regulatory compliance while developing a high-performing team in a hybrid work environment at EQ Bank’s Toronto offices.
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Vacancy posted 2 hours ago
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