Customer Success Specialist
$40k - $55k per yearFull-time
UniUni
Job Responsibility:
Summary (Write a brief summary of job.)
This role will execute the objectives set by the organization for the ECL customer service team. Focusing on delivering superior customer experience and drive profitability of the business handled. Scope and Impact of Job
Understand our customers' business needs and execute according to defined procedures and metrics. Build and nurture long-term relationships with customers and internal teams. Proactively identify and solve program exceptions.
Respond to tickets promptly initiated by sellers, buyers..
Accurately diagnose issues and provide appropriate solutions.
Ensure all tickets are processed and resolved within the specified time frame.
Keep detailed records and track the status of parcels to ensure issues are resolved completely. Provide regular reports to improve workflow and increase efficiency. Utilize Excel for data analysis and reporting as required.
Demonstrate strong data analysis capability to interpret and act upon parcel event data.
Required Knowledge and Experience (Knowledge and Experience necessary to do job)
Graduate degree from university or business school.
Excellent organizational and time management abilities.
Good logical thinking, willing to take the initiative to learn new knowledge and engage data analytics work. Excellent command of spoken and written Chinese&English.
Good communication & interpersonal skill and should be able to build good working relationship. Strong customer service orientation.
Ability to adapt to a fast-paced work environment.
Drive for Results - Drives for results and success, conveys a sense of urgency and drives issues to closure, persists despite obstacles and opposition.
Knowledge in Supply Chain Management / E-commerce Logistics -Added Advantage. Good Team Player,maintaining aWe first" instead of I first". Good stakeholder management skills and experience.
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Vacancy posted 7 hours ago
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