Head of Applications and Customer Success

Company Name : Sanctuary Cognitive Systems Corporation

Title : Head of Applications and Customer Success

Business Address : 400 – 425 W 6th Ave, Vancouver, BC V5Y 1L3

Work Location : Vancouver, BC

Work Type : Full-Time, Permanent

Salary Range : CAD $275,000 – $350,000

Benefits : Equity stakes, health coverage, paid time off

Language of Work : English

Contact Information : [email protected]

Your New Role & Team

Sanctuary AI is seeking a Head of Applications and Customer Success to lead the commercial deployment and customer-facing delivery of physical AI–enabled automation solutions. This role is responsible for ensuring Sanctuary AI’s robotic and AI technologies are successfully translated into scalable, reliable, and high-performing solutions within customer production environments.

The position combines technical leadership, solution architecture ownership, people management, and customer success accountability, overseeing multidisciplinary teams while remaining directly involved in identifying customer opportunities and architecting end-to-end technical solutions.

Our Success Criteria

• Lead and manage a multidisciplinary organization including applications engineers, technicians, project managers, and customer success professionals
• Own customer-facing technical delivery and customer success outcomes across multiple commercial deployments
• Translate customer business and operational requirements into deployable physical AI and automation solutions
• Oversee end-to-end customer phases including technical discovery, solution definition, deployment planning, commissioning support, and post-deployment optimization
• Ensure customer-facing systems meet operational, safety, reliability, and performance requirements
• Partner with Product, Engineering, and Commercial teams to align customer needs with product capabilities and deployment readiness
• Establish documentation standards, validation processes, and customer acceptance frameworks to support repeatable deployments
• Act as the senior escalation point for complex customer-facing technical, delivery, and performance issues
• Manage priorities, resources, and execution across multiple concurrent customer programs
• Represent the Applications and Customer Success organization in internal leadership discussions and external customer engagements

Your Experience

Qualifications:

• Minimum 8 years of professional experience in customer-facing technical roles such as applications engineering, solutions engineering, or technical product management
• Master’s degree in Engineering, Robotics, Mechatronics, Computer Science, or a related technical discipline
• Demonstrated professional experience delivering complex technical solutions in customer environments, beyond purely administrative project oversight
• Proven leadership experience managing and developing multidisciplinary teams, including engineers, technicians, project managers, and customer success professionals
• Significant hands-on experience in AI robotics or physical AI systems, including leading deployments into production or operational environments.
• Track record of commercial deployment of robotics, automation, or physical AI products
• Strong customer-facing background, including requirements definition, system architecture, validation, and commissioning
• Ability to manage multiple customer programs with competing priorities and delivery timelines

Skills:

• Multidisciplinary technical and people leadership
• Commercial deployment of robotics, automation, and physical AI systems
• Customer-facing technical communication and solution definition
• Deployment readiness, validation, and operational performance management

Traits:

• Operates as an owner of customer technical outcomes and delivery success
• Technically grounded while focused on enabling and scaling teams
• Structured, collaborative, and execution-oriented
• Comfortable operating in complex, customer-facing environments
• Trusted technical leader representing Sanctuary AI externally

Working at Sanctuary AI

Sanctuary AI is an equal opportunity employer; employment with Sanctuary AI is governed based on skills, competence, and qualifications and will not be influenced in any way by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status. In 2023, Sanctuary AI moved into a state-of-the-art office facility and has been recognized by LinkedIn as a Top Startup company.

Compensation and Benefits

Sanctuary offers a market-leading compensation package that includes competitive salaries, equity stakes, and a full suite of benefits for permanent employees, encompassing health coverage, paid time off, cutting-edge work facilities, and worksite flexibility by role. Our commitment to fairness ensures that our total compensation consistently surpasses market standards.

About Sanctuary AI

Founded in 2018, Sanctuary builds humanoid robots and a novel control system for them that integrates symbolic logic and reasoning with data-driven robot foundation models. We use our robots to collect vision, audio, touch, and proprioception data from the perspective of the robot while they perform real-world work tasks. We use that data to train multimodal robot foundation models. Because our systems are vertically integrated, we can design, deploy, and refine at scale. Our mission is to create the world's first human-like intelligence in general-purpose robots.

Recruiting and Employment Agency Notice:

Recruitment and hiring is conducted internally by Sanctuary AI. We are not seeking or soliciting any new agency partnerships or agreements at this time .  Any employment agency or professional recruiter (“Agency”) that provides an unsolicited resume(s) or otherwise presents a prospective job candidate through the Sanctuary AI career site or directly to any Sanctuary AI employee, irrevocably grants to Sanctuary AI the unrestricted right to engage, hire, or contract with that candidate at Sanctuary AI's sole discretion without any compensation to the Agency. We appreciate your interest in working together, and should the need arise our Talent Acquisition team will contact any external firms directly.