Public Sector Customer Transformation Senior Associate

Public sector customer transformation at PwC demands structured problem-solving and service design across complex, regulated environments. Work spans office, home and client sites.As a Senior Associate, you will support customer consulting projects across health, government, charities and wider public services. Apply journey analysis, operating model design, digital channels and case management to improve access, experience and outcomes. The work requires adaptable delivery across varied sector priorities and stakeholders.Key Responsibilities:
Own defined workstreams, timelines and quality with Manager supportAnalyse patient, citizen and service-user journeysDevelop evidence-based recommendations from service and workforce dataDesign processes, digital channels and case management solutionsFacilitate workshops and maintain stakeholder alignmentRequirements:
Experience contributing to customer-led or service transformationRelevant public service or charitable sector experienceProject deliverable, risk and stakeholder management experienceUnderstanding of CRM, workflow, automation and data solutionsStrong analysis, consulting and communication skillsApply customer transformation, journey analysis and structured consulting skills across PwC’s public service client portfolio.
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