Learning Designer 12 Month Contract

The Company

2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient

SpryPoint is modernizing how utilities serve their communities. As a high-growth software company were shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.

Founded by industry veterans in 2011 weve grown from a profitable startup to a rapidly scaling company of 300 employees serving 100 utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.

Utilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity and evolving customer expectations. With more than a decade of experience and a track record of successful implementations spanning water electric and gas utilities SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.

We deliver comprehensive solutions including SpryCIS SpryEngage SpryMobile and SpryWallet that modernize the entire meter-to-cash process. What sets us apart Our updates not upgrades approach user-centric design and unwavering focus on customer success.

Backed by strategic investment from Norwest Venture Partners since 2023 and an exciting new investment partnership from Insight Partners announced in 2026 were accelerating our growth while staying true to our core values: lead with kindness vision with impact radical honesty bold disruption keep it simple and execute with excellence.

Join our award-winning team in transforming an essential industry that powers communities across the Americas.

The Role

The Learning Design & Enablement team at SpryPoint is committed to creating innovative engaging and effective product training for our clients. As a Learning Designer at SpryPoint you will be an integral part of the Learning Design & Enablement team. You will have the opportunity to create a range of training artifacts and activities that will not only show clients how to use our software but why they love it.

You will report to the Manager Learning Design & Enablement work closely with fellow Learning Designers and also with our product development team our UI team and our Service Delivery team.

This position is fully remote with the opportunity to travel throughout North America at times to SpryPoint events and to client sites.

What youll be doing:

• Creating exciting and effective training for our clients
• Contributing to successfully moving our clients through their implementation journey
• Reworking technical documents and other material into effective training activities and assessments
• Assisting with creating onboarding and training content for new internal SpryPoint team members
• Participating in team brainstorming sessions and contributing to e-learning initiatives

What You Bring:

• 2 years of experience creating high-quality training material for software applications
• Certificate/Diploma with a specialization in instructional design for adults curriculum development or a related field
• Experience using Adobe products Zoom Pages and Keynote to create a variety of training activities and artifacts
• Strong proficiency in Articulate Rise and Storyline with working knowledge of LMS platforms and SCORM-based publishing workflows
• A curiosity for AI-powered tools (e.g. Synthesia NotebookLM) and a willingness to experiment iterate and bring fresh ideas to how we deliver learning digitally
• Excellent verbal communication and advanced writing skills in English
• Demonstrated interest in lifelong learning
• Experience in the utility sector SaaS or software implementation is preferred but not required

Interview Process:

We know your time is valuable so weve designed a process thats transparent efficient and (we hope) genuinely enjoyable.

Heres what you can expect:

Step 1: Recruiter Screening Conversation
A relaxed conversation to learn more about your background your goals and whats drawing you to SpryPoint.

Step 2: 30-Minute Hiring Manager Interview
A deeper dive into your experience and fit for the role.

Step 3: Assignment
A learning design exercise where youll transform a technical document into a training activity.

Step 4: Final Interview
A session with your future manager and teammate where youll walk through your approach and have a collaborative discussion.

Step 5: References & Offer
Well connect with your references to validate all the great things weve learned about you. If all goes well well be excited to extend an offer and welcome you to the team.

Throughout the process well be looking at communication structured thinking instructional design capability stakeholder collaboration and delivery mindset. Most importantly we encourage you to bring your authentic self to every step.

Expect More From Your Career at SpryPoint

Work your way - Remote-first environment with flexible working hours across North America

Competitive Total Rewards - Comprehensive compensation package that grows with you

Complete Setup - MacBook

Total Wellness - Health dental vision and life insurance from day one

Recharge Time - Generous PTO and unlimited sick days

Professional Identity Verification

To help us verify candidate authenticity and streamline our screening process we strongly encourage candidates to include a link to their LinkedIn profile and verify it with their current work email address. While not required this helps us confirm your professional background and accelerates our review process. Candidates with verified LinkedIn profiles typically receive faster responses and priority consideration during our screening process. Note that all final candidates will complete a background check and identity verification as a part of our SOC 2 compliance procedures.

Equal Opportunity & Inclusion

SpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race religion color national origin ancestry sex sexual orientation gender identity age physical or mental disability medical condition genetic characteristics veteran or marital status pregnancy or any other classification protected by applicable laws.

Accommodations

Need accommodations during our interview process Let us know and well work with you to provide the necessary support.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

IC