People Services Assistant & Receptionist

Join the City of Medicine Hat as a People Services AssistantReceptionist!

Permanent | FullTime | On site

Starting at $52,600 per year

We are looking for a service-oriented and organized professional to join our People Services team as a People Services AssistantReceptionist. This role provides administrative support across the department while also serving as the first point of contact for People Services, welcoming visitors, responding to inquiries, and helping connect employees and internal partners to the information and support they need. The position supports a range of activities related to employee records, training coordination, documentation, and routine departmental processes, while ensuring a high standard of professionalism, confidentiality, and service.

What you'll do

• Act as the first point of contact for People Services, providing reception support and a professional, welcoming experience.
• Respond to and direct phone, email, and in-person inquiries, escalating complex or sensitive matters as needed.
• Provide administrative support across the department, including document preparation, file maintenance, and day-to-day coordination.
• Maintain employee records with a high standard of accuracy, confidentiality, and record retention.
• Coordinate training and development activities, including scheduling, registration, communication, and logistics.
• Enter and maintain data and documentation in various systems, and provide backup support for position control activities.
• Support employee recognition and awards programs.
• Provide clear information to employees on routine programs, policies, and procedures.
• Complete work with accuracy, professionalism, discretion, and attention to detail.

What you bring

• Service-oriented with a positive, solutions-focused approach.
• Strong interpersonal and collaboration skills, with the ability to build positive working relationships.
• Professional, discreet, and trustworthy when handling confidential information.
• Committed to learning and staying current on relevant processes, systems, and tools.
• Well organized and able to manage multiple priorities effectively.
• Detail-oriented, with an eye for improving processes.
• Proficient in Microsoft Office Suite, Adobe, and relevant HRIS systems

Qualifications

• HR diploma or certificate or equivalent combination of experience and education in a related field.
• Two (2) years of related experience in an administrative support capacity including extensive involvement in providing customer service, utilizing office technology and other coordination and administrative support duties.
• An equivalent combination of management approved training and education may be considered.

Why you'll love working with us

We show up with accountability, care, and teamwork - every day, with every person . Our values guide how we work together, serve our community, and support one another so we can deliver exceptional public service.

• Collaborative team culture: Be part of a supportive environment where we Team Up to deliver great community outcomes.
• Career growth and development: We encourage you to Be Curious , offering training and development that fosters continuous learning.
• Competitive total rewards: Comprehensive benefits, pension, health and dental coverage, and competitive compensation.
• Flexibilitywork life balance: Our commitment to Service with Care includes supporting your wellbeing at work and at home.

Want a deeper look at what it's like working with us ? This page outlines the values and behaviours that guide our work every day.

Life in Medicine Hat

With over 330 days of sunshine each year , Medicine Hat offers an exceptional quality of life. Enjoy beautiful parks, vibrant cultural experiences, short commute times, and a relaxed cost of living-along with abundant opportunities for outdoor recreation in every season. Whether you're relocating or returning to southern Alberta, you'll find a welcoming community that's an excellent place to live, work, learn, and play. Opportunity Awaits – Move to Medicine Hat.

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