Senior Technical Software Support Analyst

EllisDon Corporation

Technical software support expertise meets EllisDon’s Senior Software Support Analyst role in Mississauga, Ontario. Investigate issues, explain causes, and guide users.This senior position supports users through technical escalations and client issues. You will analyze APIs, logs, and browser developer tools while communicating clearly with customers. The work also emphasizes documentation, process enforcement, monitoring data, and lightweight automation.Key Responsibilities:
Consult closely with users about software issuesInvestigate, reproduce, and diagnose bugs before escalationIdentify recurring workflow and customer journey pain pointsCreate knowledge articles and standardized team proceduresDocument user needs for Product and Engineering teamsRequirements:
Minimum five years in software support or customer successIndependent ownership of technical escalations and client issuesUnderstanding of APIs, logs, or browser developer toolsStrong communication and rapport-building abilitiesComfort using monitoring data and lightweight automation toolsBring technical diagnosis, user communication, documentation, and automation skills to EllisDon’s software support team in Mississauga.
#J-18808-Ljbffr

Apply

Vacancy posted 56 minutes ago

Similar jobs that could be interesting for youBased on the Senior Technical Software Support Analyst in Winnipeg, MB vacancy

Software Support Analyst
$90k - $120k per year
Senior Software Support AnalystBy navigating our career site, you're agreeing to our use of cookies to enhance your experience.# We Build on Great... ...and health and safety. **You, as a Senior Software Support Analyst, will:*** Act as a high-touch consultant for our users.*...
Senior
Full time
EllisDon Corporation
Winnipeg, MB
1 hour ago
Senior Technical Analyst, Data Engineering and Business Intelligence
...develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally. How You’ll Make an Impact As a Senior Technical Analyst, Data Engineering and Business Intelligence, at Fidelity Investments...
Senior
Work at office
Flexible hours
Fidelity International
Winnipeg, MB
1 day ago
Technical Lead, Software Development
...Counselling Services - Access confidential mental health and wellness support through the Manulife app, with convenient options to book... ...Price Café offers free Tea and Coffee. Job Title: Technical Lead, Software Development Location: Winnipeg Department: Sales Technology...
Suggested
Price Industries Limited
Winnipeg, MB
1 day ago
Technical Sales Analyst
..., natural gas, electric hybrid, and clean diesel. In total, NFI supports its installed base in our buses and coaches around the world. Further... ...a key member of our organization, reporting to the Director of Technical Sales, you will be working in collaboration with the Regional...
Suggested
Full time
Internship
New Flyer
Winnipeg, MB
27 days ago
Application Support Analyst
$70k per year
...difficulties with computer Consult user guides, technical manuals and other documents to research and... ...and solutions log for use by other technical support analysts Participate in the redesign of applications and other software Provide business systems, network and...
Suggested
Full time
Industrial Fluid Consultants Inc.
Winnipeg, MB
10 days ago
Senior Technical Analyst
$102.94k - $128.75k per year
...reliability care!We currently have an exciting opportunity for a Senior Technical Analyst to join our Information Systems & Telecommunications... ...Manager, the successful incumbent will deliver third level support, innovative customer focused service by analyzing,...
Senior
Full time
Humber River Health
Winnipeg, MB
1 hour ago
Technical Leadership Software Developer
...Join The North West Company as a Software Development Lead, where you'll provide hands-on technical leadership in a collaborative environment. You'll translate business requirements into scalable solutions and drive software delivery excellence. As a Software Development...
The North West Company
Winnipeg, MB
1 day ago
Advanced Technical Support Analyst At Anchor
Elevate your IT career as a Senior Support Analyst at Anchor in Saskatchewan. This role focuses on troubleshooting complex issues and mentoring... ...sector, is seeking a Senior Support Analyst to provide advanced technical solutions. You'll utilize your extensive knowledge of...
Senior
Work at office
Anchor Managed Solutions Inc.
Winnipeg, MB
1 hour ago
Senior Support Analyst
...Enterprise IT experience and provide it to small and medium businesses throughout Saskatchewan. About the JobThe Senior Support Analyst provides advanced technical support and solutions to clients and internal users. This role involves diagnosing and resolving complex...
Senior
Work at office
Anchor Managed Solutions Inc.
Winnipeg, MB
1 hour ago
Senior Technical Writer, Ils Support
$74.15k - $126.73k per year
Senior Technical Writer, ILS SupportSkip to main content#Senior Technical Writer, ILS Support page is loaded## Senior Technical Writer, ILS SupportApplyremote type: Hybridlocations... ...direct or indirect access to hardware, software or technical information controlled under the...
Senior
Long term contract
Full time
Temporary work
Work at office
Local area
Work from home
Worldwide
Monday to friday
Thales Group
Winnipeg, MB
1 hour ago
Senior Technical Analyst
...progressive culture? Northern Health is seeking an experienced Senior Technical Analyst to join our Information & Technology Services department.In... ..., this position is responsible for implementation and support of complex core infrastructure technology systems, which impact...
Senior
Full time
Part time
Casual work
Monday to friday
Shift work
Northern Health
Winnipeg, MB
1 hour ago
Officer Production Support Intmd Analyst
...The Production Support Intmd Analyst is a developing professional role. Deals with most problems independently... ...Support Intmd Analyst provides technical and business support for users of Citi... ...and autonomy. Acts as SME to senior stakeholders and /or other team members...
Senior
Long term contract
Temporary work
Citigroup Inc.
Winnipeg, MB
1 day ago
Senior Infrastructure Technical Analyst
Support complex infrastructure systems at Northern Health in Prince George, working Monday to Friday during daytime hours. Apply strong analytical skills daily.As a Senior Technical Analyst, you will implement and support core infrastructure technology across Northern Health...
Senior
Monday to friday
Northern Health
Winnipeg, MB
59 minutes ago
Remote Petro Technical Applications Support Analyst
...Capgemini Engineering in Calgary is seeking an experienced Technical Application Support Analyst to provide Tier 1/2 support for petro-technical... ...stability and performance. This hands-on role requires oil & gas software domain knowledge, a relevant degree, and strong problem-solving...
Remote work
Capgemini
Winnipeg, MB
1 hour ago
Senior Technical Writer, Support Documentation
$75k - $90k per year
...the future of care. The OpportunityThe Senior Technical Writer owns documentation for one or... ...on the content strategy behind how the Support Center as a whole is structured. It has... ...documentation for SaaS platforms or complex software environments. Direct experience changing...
Senior
Remote work
Flexible hours
Fullscript
Winnipeg, MB
59 minutes ago
Software Analyst (Swat), Senior
$91k - $117k per year
...s where you come in. Job DescriptionWe are looking for a Senior Software Analyst to join our Integration, Testing and Validation (ITV) team in... ...plans. As senior member of the team, the role will involve technical leadership and mentoring of junior testers. As part of the software...
Senior
Long term contract
Full time
Work at office
Hitachi Rail Limited
Winnipeg, MB
58 minutes ago
Senior Technical Systems Analyst
Lead enterprise technology support for WestJet across Marketing, GX, Sales, and Cargo, using troubleshooting and systems expertise. This senior analyst role supports operational and enablement pods.As a lead technical resource within Commercial Tech Solutions, you will administer...
Senior
WestJet Airlines
Winnipeg, MB
57 minutes ago
Senior Technical Business Analyst
We are seeking a Senior Technical Business Analyst with strong mortgage and lending domain experience to support the delivery of complex, enterprise-scale technology initiatives. This role operates at the intersection of business, technology, and operations, translating mortgage...
Senior
Compunnel Inc.
Winnipeg, MB
1 hour ago
Software Development Senior Analyst
...individuals who want to grow with us.We are currently seeking a Software Development Senior Analyst to join our team in Brampton, Ontario (CA-ON), Canada (CA... ..., volumes, and dependencies.Work with IT, application support, database, infrastructure, and business teams to define...
Senior
Work at office
Remote work
Flexible hours
NTT DATA Group
Winnipeg, MB
56 minutes ago
Senior Manager, Technical Software Program Manager
...an impact every day at Zebra.What We're Looking For:The Senior Manager, Technical Software Program Management (TPM) for EMC SW Solutions is a leadership... ...drives team growth and development plans and supports individual’s execution of development activities such as...
Senior
Contract work
Local area
3 days per week
Zebra Technologies
Winnipeg, MB
1 hour ago
Technical Specialist, Senior - Vital Software
$106k - $140k per year
...into. And that’s where you come in. Job DescriptionThe Senior Software Technical Specialist leads the design, development, integration,... ...define software solutions, drive architectural consistency, and support system performance, safety, and reliability objectives....
Senior
Work at office
Hitachi Rail Limited
Winnipeg, MB
55 minutes ago
Senior Manager, Technical Software Program Manager
$140.24k - $190.24k per year
...impact every day at Zebra.What We're Looking For: The Senior Manager, Technical Software Program Management (TPM) for EMC SW Solutions is a leadership... ...drives team growth and development plans and supports individual's execution of development activities such as...
Senior
Contract work
3 days per week
Zebra Technologies
Winnipeg, MB
1 hour ago
Chief Technical Support Analyst End-User It
As a Chief Technical Support Analyst, End-User IT Support you will be part of a specialized end‑user support team that provides advanced, hands‑on... ...decisions, compensation, and HR accountability remain with the senior leader responsible for the whole team. Act as the senior...
Senior
Work at office
Local area
Remote work
Flexible hours
National Bank of Canada
Winnipeg, MB
1 hour ago
Senior Manager, Technical & Warranty Support
PULSE VEHICLES Senior Manager, Technical & Warranty Support Location: Any Pulse Vehicles location Demers Ambulances Crestline Coach Braun Custom Ambulances Medix Specialty Vehicles Employment Permanent, full-time Location The position may be...
Senior
Permanent employment
Full time
Work at office
Crestline Coach Ltd.
Winnipeg, MB
1 hour ago
Senior Mine Engineer Technical Support
Apply senior mine engineering expertise to ventilation planning, technical studies, and operational reviews on a two weeks in, two weeks out rotation.Peter Lucas Project... ...is seeking a versatile mining professional to support an active mining operation. This senior position...
Senior
Peter Lucas
Winnipeg, MB
1 hour ago
Senior Application Support Analyst
Support Citi applications with SQL Server and cloud-native expertise as a Senior Application Support Analyst working full time.This seasoned technology professional supports users across... ...experienceCloud, microservices, and OpenShift technical skillsBachelor’s degree or equivalent...
Senior
Full time
Citigroup Inc.
Winnipeg, MB
1 hour ago
Senior Network Support Analyst
Network troubleshooting drives this hybrid or remote Senior Support Specialist position with MSP Corp, covering routers, switches, protocols... ....In this senior support position, you will investigate technical inquiries, direct client requests, and coordinate responses across...
Senior
Work at office
Remote work
MSP Corp
Winnipeg, MB
56 minutes ago
Senior Product Analyst (Application Support)
$94.62k - $128.02k per year
...knowledge resources and business management software to over 103,000 customers nationwide.... ...and savings plans, and well-being support through benefits and wellness programs... ...with FCC's lending applications. As a Senior Product Analyst (Application Support), you'll investigate...
Senior
Permanent employment
Internship
Flexible hours
FCC / FAC
Winnipeg, MB
1 hour ago
Senior Business Systems Analyst
...customer needs to life? Do you thrive in supporting new products, projects, technologies... ...(WCLC) is looking to add a Senior Business Systems Analyst to our Application Delivery team. You... ...bridging the gap between business needs and technical solutions. Your analytical mindset and...
Senior
Full time
Western Canada Lottery Corporation
Winnipeg, MB
1 day ago
Senior Technical Architect, Application Development & Support
$100.89k - $132.42k per year
...Summary: CSA Group has an immediate opportunity for a Senior Technical Architect, Application Development & Support to serve as the technical leader accountable for... ..., codes, reviews, tests, debugs, and releases software, while owning delivery, quality, security, and supportability...
Senior
Permanent employment
Contract work
Immediate start
Canadian Standards Association
Winnipeg, MB
55 minutes ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Senior Technical Software Support Analyst. Be the first to apply!