Senior Network Support Analyst

Network troubleshooting drives this hybrid or remote Senior Support Specialist position with MSP Corp, covering routers, switches, protocols, and security.In this senior support position, you will investigate technical inquiries, direct client requests, and coordinate responses across support channels. Your work includes network products, protocols, standards, Windows operating systems, Office 365, and current network hardware. You will help maintain documentation, identify recurring trends, and contribute to reliable service delivery.Key Responsibilities:
Research network products, services, protocols, and standardsTroubleshoot routers, switches, hubs, and UPSsInvestigate firewalls, antivirus, and intrusion detection systemsMaintain network inventories and technical documentationRecommend CRM and PSA process improvementsRequirements:
Strong knowledge of network hardware, protocols, and standardsTechnical knowledge of Windows, server platforms, and Office 365Ability to research networking issues and productsAbility to prioritize and execute tasks under pressureCollege diploma, university degree, or equivalent IT experienceBring network research, infrastructure troubleshooting, and documentation skills to MSP Corp’s senior support team and client service operations.
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